Admissions Team Lead

About the role

The Admission Team Lead oversees the daily operations of the Admissions Department, supporting Admissions Coordinators, monitoring workflow, ensuring timely responses, and promoting exceptional customer service. This role also assists Admissions Managers and Directors with supervising, coaching, and motivating staff, and collaborates with facility leadership, clinical teams, and corporate partners to ensure efficient patient placement, regulatory compliance, and departmental performance goals.

Responsibilities

• Maintain an active admissions caseload while leading by example and following admissions best practices.
• Assist Admissions Managers and Directors with supervising, coaching, and motivating Admissions Coordinators to achieve departmental performance goals.
• Monitor inbound calls to ensure patients, families, and referral sources receive compassionate, professional, and timely service.
• Aid with financial approvals, level of care approvals, and escalate urgent admissions concerns during leadership unavailability.
• Collaborate with admissions staff, facilities, referral partners, and corporate leadership to facilitate timely patient placement.
• Provide real-time coaching, feedback, and guidance to team members to promote continuous improvement and professional development.
• Assist with onboarding, training initiatives, and implementation of admissions best practices.
• Monitor departmental reports, KPIs, and operational metrics to identify opportunities for improvement.
• Ensure compliance with HIPAA, 42 CFR Part 2, organizational policies, and all applicable federal and state confidentiality regulations.
• Maintain accurate documentation and communication within Salesforce, email, Zoom, and other organizational systems.
• Foster collaborative relationships with facility leadership, referral partners, corporate departments, and internal stakeholders.
• Perform other duties as assigned in support of departmental and organizational objectives.

Skills

• Strong leadership and behavioral health knowledge to guide Admissions Coordinators.
• Excellent communication skills for interacting with patients, families, referral partners, facility leadership, and internal teams.
• Organizational and time management skills for balancing personal admissions responsibilities with departmental workflow, staffing priorities, and operational performance.
• Proficiency with admissions software, Salesforce, Microsoft Office, and electronic documentation systems for accurate recordkeeping and efficient communication.
• Ability to coach, motivate, and develop team members to foster a collaborative, high-performing admissions department while ensuring compliance with HIPAA, 42 CFR Part 2, and organizational standards.