Admission Registration Specialist 1-28833

Location: Chicago, Illinois – Rush University Medical Center, Patient Access department

Full-time position (0.9–1.0 FTE) on Shift 1, Monday–Friday, 9:00 AM–5:30 PM.

About the role

The Admissions Registration Specialist I reviews patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each visit. You will assist patients with understanding their insurance options and collecting patient financial responsibilities, always advocating for the patient’s best interest and well-being in a courteous, respectful manner.

Responsibilities

• Collect, verify, and enter into Epic the patient’s demographic, employer, financial, emergency contact, insurance, subscriber, and case-specific information (e.g., referring physician and diagnosis) with a high degree of accuracy.
• Obtain patient signatures and scan all required documents—consent, ID, insurance card, MIMS, OBS, COB, etc.—to complete the admission process.
• Interpret and communicate the patient’s insurance benefits accurately to the patient and co-workers.
• Determine and communicate the patient’s financial obligation respectfully and accurately.
• Perform registration functions in compliance with Federal, State, and Local regulatory agencies, payer requirements, and organizational policies, including HIPAA and JACHO standards.
• Perform the admission notification (NOA) process to secure payment for the patient’s inpatient stay.
• Inform patients of hospital revenue-cycle policies and minimize financial risk by discussing upcoming balances, past-due balances, and referral requirements.
• Offer payment options and negotiate acceptable resolution of estimated patient balances.
• Respond to telephone inquiries from patients, payers, physicians, internal departments, and other entities with strong customer-service skills.
• Collaborate with multiple departments to resolve issues and ensure hospital reimbursement.
• Maintain working knowledge of applicable laws, Rush’s Organizational Integrity Program, Standards of Conduct, and HIPAA regulations to protect confidential medical information.
• Attend regular Epic and other training sessions.
• Perform other duties as assigned by supervisor/manager.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience.
• Basic understanding of Microsoft Office suite (Word, PowerPoint, Excel).
• Excellent communication, customer service, and listening skills.
• Basic keyboarding skills.
• Critical thinking, sound judgment, and strong problem-solving skills.
• Team-oriented, open-minded, flexible, and willing to learn.
• Strong attention to detail and accuracy.
• Ability to prioritize and function effectively in a fast-paced, multi-tasking environment.
• Ability to follow oral and written instructions and established procedures.
• Ability to work independently and manage time and tasks.
• Ability to maintain confidentiality.

Preferred Qualifications

• Associate’s degree in Accounting or Business Administration.
• Experience in a hospital, clinic, health insurance company, managed care organization, or healthcare financial services setting performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
• Knowledge of insurance and governmental programs (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability), managed care contracts, and coordination of benefits.
• Working knowledge of medical terminology and anatomy/physiology.

Benefits

Rush offers exceptional rewards and benefits. Learn more at the Rush benefits page.

Pay

Pay range: $17.63 – $27.77 per hour. Rush salaries are determined by factors including education, job-related experience, skills, and internal equity, as well as industry-specific market data. Offers may vary based on individual circumstances.