Admission Registration Specialist 1-28832

Responsibilities

• Proactively monitors and resolves time-sensitive electronic work queues.
• Performs root-cause analysis on registration errors and executes corrective actions to ensure "clean claims" and minimize front-end denials.
• Ensures strict adherence to Federal, State, and local regulations, including CMS guidelines, EMTALA, and The Joint Commission.
• Prepares and documents Good Faith Estimates (GFE) for uninsured or self-pay patients in full compliance with the No Surprises Act.
• Maintains the integrity of the Electronic Health Record (EHR) by performing accurate patient lookups to prevent duplicate medical records and ensure all documentation (consents, IDs, Important Message for Medicare etc.) is properly scanned and indexed.
• Evaluates patient financial obligations with sensitivity. Discusses estimated balances, collects patient liabilities, and facilitates resolutions regarding past-due accounts or payment arrangements.
• Serves as a flexible member of the system-wide Patient Access team, maintaining the ability to support operations across all three campuses (Rush University Medical Center, Rush Oak Park, and Copley) as well as satellite sites.
• Acts as a liaison between patients, payers, and clinical staff, receiving and triaging high-volume inquiries.

Qualifications

• High school graduate or equivalent.
• 1–2 years of experience in a high-volume clinical, financial, or service-intensive environment (e.g., healthcare registration, medical billing, or financial services).
• Proficiency in enterprise-level Electronic Health Record (EHR) systems (e.g., Epic) and intermediate competency in Microsoft Office (Word, Excel).
• Strong problem-solving skills; ability to manage complex, multi-tasking workflows under pressure.
• Exceptional verbal communication and active listening skills.
• High attention to detail with the ability to maintain consistency and data integrity.
• Demonstrated ability to function autonomously and manage own time/tasks effectively.

Preferred Qualifications

• Associate’s degree in Accounting, Business Administration, or Healthcare Administration.
• Prior experience in revenue cycle operations, such as medical claims processing or financial counseling.
• In-depth knowledge of insurance programs (Medicare, Medicaid, Managed Care) and coordination of benefits.
• Working knowledge of medical terminology, anatomy, and physiology.