Admission Operations Specialist

About the role

The Admission Operations Specialist (AOS) is responsible for day-to-day processing of prospective student data and incoming communications, such as email, phone, and mail. They maintain data input best practices and quality/standards, provide exceptional customer service to students, families, and internal constituents, and learn/maintain expert knowledge in admission systems and tools.

Responsibilities

• Maintains expert knowledge of admission systems and tools, such as Microsoft Office products, and database tools, such as Technolutions Slate and PeopleSoft.
• Executes regular data audits and data entry efforts.
• Manages admission email accounts, phones, and mail, providing expert customer service to students and families.
• Connects students and families promptly and accurately to appropriate resources within the Enrollment Division and across campus.
• Develops an understanding of data elements, including interrelationships and dependencies, and processes/procedures to review, correct, extract, and merge data.
• Performs data cleansing and de-duplication of prospective student and applicant records.
• Collaborates with the admission operations team to identify and complete data-related projects.
• Maintains documentation for processes and procedures.
• Adheres to established guidelines and protocols for data integrity, best practices, and confidentiality.

Qualifications

• Bachelor's degree or equivalent experience.
• Two or more years of experience in an office setting, including experience in data processing and telephone/email communication.
• Familiarity with higher education admission processes and procedures.
• Experience with the Microsoft Office suite (including Excel) and/or Google Workspace.
• Understanding or desire to learn how relational databases work.
• Flexibility and willingness to support other work in the office.
• Affinity for work that is both cyclical and repetitive.
• Desire to be an active, creative, collaborative contributor in a team environment, with an eye towards improving processes.
• Commitment to the philosophy and goals of a liberal arts education.
• Ability to respectfully work, communicate and provide leadership within a diverse campus community.

Pay and Benefits

Career Framework Information: Job Family: Enrollment Management Level: S2 Pay Grade: 2 The anticipated range for this position is $20.65 to $21.94 per hour. Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations. Puget Sound offers a generous benefits package for eligible staff employees, including:

• Medical, dental, and vision
• Life insurance and long-term disability
• Employee Assistance Program
• Retirement plan options and 403(b) contributions
• Paid vacation, sick leave, floating holiday, campus holidays and bonus holidays
• Education benefits, such as full tuition for eligible employees and their families
• Access to university facilities and entertainment (fitness center, pool, library, concerts, lectures and more!)

Application

To apply, visit: www.pugetsound.edu/employment