Admissions Operations Specialist

About the role

The Admissions Operations Specialist supports admissions technology and operational processes that ensure efficient application handling, record retention, transfer credit evaluation support, and fraud prevention. This role serves as the functional specialist for TES/Transferology processes, document imaging system management, and fraud analysis and prevention efforts, while also providing limited support for admissions CRM operations related to application processing.

Responsibilities

• Support TES and Transferology, including processes related to transfer credit and equivalencies.
• Manage data transfers from TES to SIS, including ongoing maintenance and working with technical support on failed imports and exports.
• Assist in the evaluation of transfer credits, the evaluation of the accreditation status of prior institutions, and determination of the transferability of credits in accordance with UW System Transfer Policy.
• Maintain organization records to ensure accuracy and consistency across admissions technical systems.
• Manage and support document imaging software used for indexing and storing applicant materials.
• Facilitate and troubleshoot document imports from Slate (CRM) to the imaging system.
• Monitor and facilitate compliance of record retention within the imaging software system.
• Review and investigate suspicious application activity.
• Research tools, processes, and best practices related to fraud detection, investigation, and resolution, and help document and improve procedures for managing fraud.
• Limited technical support of operations in Slate related to application, workflow management, user support, and training.
• Create, update, and maintain standard operating procedure documentation for admissions processes and systems.
• Exercise authority to make admission decisions.
• Review and evaluate admission applications, including secondary holistic review of applications.
• Perform additional projects and duties as assigned by admissions leadership.

Requirements

• Bachelor’s degree from a regionally accredited institution.
• Strong technical aptitude and comfort learning new systems and tools.
• Excellent attention to detail, accuracy, and data quality.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Effective written and verbal communication skills.
• Ability to work both independently and collaboratively in a team environment.
• Ability to maintain confidentiality while working with sensitive information.

Preferred Qualifications

• Experience with Slate (CRM), Perceptive (document imaging), and/or PeopleSoft (student information system).
• Experience developing or maintaining documentation, standard operating procedures, or process guides.
• Demonstrated experience with data entry, data validation, and maintaining accurate records.
• Experience troubleshooting data issues, file-processing errors, and system integrations.
• Familiarity with reporting, data auditing, or quality assurance in an information systems environment.
• Understand and interpret policy pertaining to application processing.
• Previous experience in a higher education setting.

Skills

• Customer Service (building/managing relationships)
• Cognition (ability to think and learn)
• Personal Responsibility (individual-environment fit)
• Leadership (formal/informal ability to influence)

Benefits

UW-Eau Claire offers a comprehensive benefits package, including a competitive salary range of $53,900-$65,000, based on qualifications and experience.

Pay

The salary range for this position is $53,900-$65,000, based on qualifications and experience.