Admission Assistant

About the role

The Admissions Coordinator maintains admission guidelines, markets programs, obtains applicant information, screens applicants, completes the admissions process, and resolves resident concerns during the transition to the center. This role develops census and quality mix by providing prospective residents, responsible parties, and referral sources with appropriate information and assistance.

Responsibilities

• Maintains admissions guidelines and participates in writing, updating, and recommending changes to admissions criteria, policies, and procedures.
• Markets programs and facilities by preparing and providing information, answering questions, and conducting tours with prospective residents, responsible parties, and referral sources.
• Handles walk-in or telephone inquiries; completes inquiry electronic system for admissions, Medicare facts, and room rates.
• Gathers nursing information from the e-discharge system or floor nurse at the hospital.
• Ensures financial verification is accurate and complete before resident admission to assist in reducing accounts receivable.
• Screens prospective residents by comparing resident conditions to admission criteria; evaluates and accepts or rejects residents; refers residents and families to other programs or institutions as needed.
• Resolves resident and family dissatisfactions by investigating concerns and recommending changes in service policies and procedures.
• Maintains knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development by making quality contact (telephone, email, etc.) with referral sources.
• Manages incoming inquiries, including central intake models as needed.
• Uses clinical inventory to evaluate residents for admission; visits prospective residents in the hospital to assess suitability for admission when required.
• Contacts Social Services Department to verify eligibility and insurance companies to determine or verify coverage.
• Meets with families upon or before admission to sign paperwork, records admission details, and inspects resident rooms prior to admission.
• Actively participates in morning kick-off meetings.
• Effectively sells private transition days to current residents.
• May assist the Administrator in contacting families post-admission and discharge to determine satisfaction.
• Provides timely follow-up on family or guarantor complaints and problem-solves with residents and staff.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Qualifications

• High school diploma required.
• Experience in healthcare services is desirable.
• Familiarity with long-term care and/or healthcare services is useful.
• Presents a professional image through appearance, behavior, and speech.

Benefits

• Healthcare
• Dental
• Vision
• Paid-Time Off

Pay

Excellent compensation.