Administrator Practice Ops

Job Summary

In collaboration with leadership, the Administrator, Practice Operations provides strategic operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:

• 20+ staff directly and indirectly managed
• 25,000+ budgeted annual visits
• Complexity Factors: multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Accountabilities

• Internal Relationships: Regularly meets with employees to improve communication and to build productive relationships. Solicits feedback on how to improve performance and provides constructive feedback.
• Employee Communication: Continuously communicates to physicians, and staff the importance of patient satisfaction, service excellence, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
• External Relationships: Personally spends time with staff, physicians, patients, and patient families, to understand their respective needs and expectations, to build relationships, and to gauge patient/customer satisfaction.
• Facility Management: Develops positive relationships with building owner, construction, township and other personnel, as needed.
• Clinical Service Groups & Product Service Lines: Supports leadership in partnering with affiliates to develop mutually beneficial clinical, operational and marketing programs.
• Professional Associations & Benchmarking: Interfaces with relative industry associations as a representative of the organization and to identify benchmarks.
• Development: Identifies and participates in development activities as appropriate. Applies learning for improved performance.

Qualifications

• Education: Associate's Degree
• Experience: 7+ years of relevant experience, including at least 5 years prior management experience in a healthcare setting.