Administrator

The Impact You Will Make

• Create a customer-focused environment through phone interactions, appointment scheduling, and team member onboarding.
• Manage contract processing and quality control, including verifying contract validity.
• Handle banking duties such as cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Process cemetery orders and maintain records, including updating customer files and scanning documents.
• Support HR functions by coordinating onboarding responsibilities.
• Oversee accounts payable and receivable, ensuring timely payments and collections.
• Prepare deeds and certificates, and manage work and memorial orders.
• Participate in white board meetings and report on various aspects of the business.

Core Competencies

• Compassion - Demonstrates genuine care and empathy towards colleagues and customers.
• Customer Focus - Prioritizes meeting customer expectations and requirements.
• Ethics and Values - Adheres to company policies and maintains confidentiality of employee and customer information.
• Basics - Possesses multi-line phone skills, filing abilities, typing speed, and basic computer skills.
• Team Focus - Demonstrates proficient organizational skills and the ability to multitask and work independently or as part of a team.

Qualifications

• High School equivalency required.
• Minimum of one-year experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance.
• Tuition Reimbursement.
• Anniversary Award for each year of service.
• Career Advancement and Training - Aspiring Managers Program.
• Everstory Cares - Employee Assistance Fund.
• Legend Award Program.
• Funeral and Cemetery Benefits.
• Employee Referral Bonus.
• 401k with Company Match.

Pay Range

The pay range for this role is determined by a variety of factors including skill set, experience, training, licensure, certification, and organizational needs. The range has been adjusted for the applicable geographic differential associated with the location of the position.