Administrator

The Impact You Will Make

• Create a customer-focused environment through answering phones, scheduling appointments, helping on-board team members, and assisting location leadership.
• Perform contract processing and quality control, verifying contract validity before entry.
• Manage banking duties, including cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Process cemetery daily tasks, such as IOA’s, following company standards and policies.
• Maintain file maintenance and record keeping, updating customer files and scanning documents as required.
• Support Human Resources by coordinating onboarding responsibilities.
• Handle Accounts Payable by ensuring bills are paid promptly and processing purchases and invoices through the system.
• Manage Accounts Receivable by collecting past and present balance amounts due for delinquent contracts.
• Provide deeds and certificates to Sales Management weekly, logging and processing according to location and state guidelines.
• Work and Memorial Orders – order memorials when PIF, manage work orders for Park Services.
• Participate in white board meetings between Administration, Maintenance, and Sales Departments.
• Report as needed, including Trust, state required, and month-end processing.

Core Competencies

• Compassion - genuinely cares about people; available and ready to help; demonstrates empathy with the joys and pains of others.
• Customer Focus - meets the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - adheres to appropriate core values and beliefs; rewards the right values and disapproves of others; practices what he/she preaches.

Basics

• Multi-line phone skills required.
• Filing skills (alphabetically).
• Ability to type 40 words per minute with minimal errors and data entry skills.
• Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.

Team Focus

• Proficient organizational skills.
• Ability to multitask efficiently and work well independently or as part of a team.
• Effective and quick task completion and meeting deadlines.

Qualifications

• High School equivalency required.
• Minimum of one-year experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance.
• Tuition Reimbursement.
• Anniversary Award for each year of service.
• Career Advancement and Training - Aspiring Managers Program.
• Everstory Cares - Employee Assistance Fund.
• Legend Award Program.
• Funeral and Cemetery Benefits.
• Employee Referral Bonus.
• 401(k) with Company Match.

Pay Range

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.