Administrator

The Impact You Will Make

• Create a customer-focused environment through phone interactions and scheduling appointments.
• Support onboarding of team members and assist the leadership team.
• Perform contract processing and quality control, including verifying contract validity.
• Manage banking duties such as cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Process cemetery orders and maintain IOA records according to company standards and policies.
• Maintain customer files, scan documents, and update records.
• Coordinate HR responsibilities, including onboarding.
• Handle accounts payable and receivable, ensuring timely payments and collections.
• Prepare and log deeds and certificates, and manage trust certificates.
• Manage work and memorial orders, and participate in white board meetings.
• Perform reporting tasks, including Trust, state required, and month-end processing.

Core Competencies

• Compassion - Demonstrates genuine care and empathy towards others.
• Customer Focus - Prioritizes meeting customer expectations and requirements.
• Ethics and Values - Adheres to company policies and maintains confidentiality.
• Basics - Possesses multi-line phone skills, filing abilities, typing speed, and basic computer skills.
• Customer Focus - Exhibits excellent customer service and interpersonal skills.
• Team Focus - Demonstrates proficient organizational skills and multitasking abilities.

Qualifications

• High School equivalency required.
• Minimum of one-year experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401(k) with Company Match

Pay Range

The pay range for this role is determined by various factors including skill set, experience, training, licensure, certification, and organizational needs. The range has been adjusted for applicable geographic differentials.

About the Role

At Everstory Partners, we aim to create supportive spaces where individuals and families can find solace, meaning, and hope in the face of loss. Our mission is informed by a deep understanding of grief's complexity and the importance of compassionate, personalized support.

Schedule

Positions may require availability to work some holidays, evenings, and weekends as needed.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401(k) with Company Match

Skills

• Multi-line phone skills
• Filing skills (alphabetically)
• Basic math and computer skills (word processing, Excel, or Google equivalents)

Pay

The pay range for this role is determined by various factors including skill set, experience, training, licensure, certification, and organizational needs. The range has been adjusted for applicable geographic differentials.