Administrative Technician III - Craig

About the Work Unit

This Work Unit exists to support the operation of public transportation facilities and services in support of the social, economic and environmental goals of the people of Colorado. To provide administrative and technical support to interpret, coordinate, facilitate and provide factual information to the traveling public, maintenance supervision, section employees and departmental personnel pertaining to Colorado Department of Transportation policies and procedures using the most efficient, effective and resourceful methods possible.

About the Position

This position will provide technical and administrative support by implementing professional standards in communication, answering inquiries from the public and state employees concerning departmental policies, procedures, and general road conditions and making referrals to appropriate information sources. Develop and implement functional and operational procedures in order to increase efficiency. Collect, evaluate, collate, and create reports. Complete data entry and track various information and documents in a variety of computer systems. Accurately process invoices, section correspondence, timesheets, personnel and other departmental forms, general mail, and copies of requested data. Compile and manipulate data into usable mediums to assist leadership in making strategic and operational decisions. This position must provide support to the Superintendent, Deputy Maintenance Superintendents, Technician V, LTC OPS I and Section Employees, as well as duties previously assigned.

Responsibilities

Your duties and responsibilities will include, but are not limited to, the following:

• Perform technical support for the Superintendent, Deputy Maintenance Superintendent, Office Manager (Tech V), LTC OPS I's, and Maintenance Employees. This position must make decisions to facilitate functions in the areas of quality customer service and maintaining procedures to coordinate, collect and monitor information, digital and paper files, and documents.
• Implements office procedures and processes.
• Collect information from public and notify proper CDOT personnel of problems or hazards that may/could exist.
• Timekeeper for the King area. Backup timekeeper for John and Lincoln Areas, Shop, Special Crews, Storeroom and Superintendent and Deputy Superintendent.
• Communicates with Human Resources and Payroll to resolve employee time sheet issues.
• Work collaboratively to ensure consistency of program implementation and ensure compliance with program requirements.
• Implement office procedures to track Adopt a Highway group coordinators, locations and agreement expirations.
• Assist in developing and maintaining a database to track group expiration dates, renewal requests and available locations.
• Represent the Department and supervisors in person, by telephone and in correspondence with other governmental agencies, contractors, private industry, media and public; independently replies to inquiries regarding maintenance operations, policies and procedures, or citizen concerns.
• Greet internal/external customers and directs individuals to appropriate location/personnel.
• Answer multi-line telephones, screen calls, complete and process resulting messages efficient for the Section Complex.
• Monitor locations and shelf life of the AED unit batteries and pads for the Section.
• Manage the Maintenance Section 6 Driver's Files, to include both digital and paper.
• Make independent decisions regarding scheduling of employee physicals and coordinates scheduling of DOT physicals with Occu-Med and with other office staff if applicable.
• Other duties as assigned.

Work Environment

• Your schedule will primarily be 8:00 am – 5:00 pm work hours, Monday-Friday, but we are flexible to meet your work/life balance needs while ensuring CDOT business needs are met.
• Travel may be required during work hours throughout Region 3
• Occasional overnight travel 1-3 times a year throughout Colorado
• Required to operate CDOT vehicles

Minimum Qualifications

Three years of work experience where the primary responsibility involved applying rules and procedures for the entry and quality assurance of data; creating reports, reviewing and processing financial documents and advanced proficiency using computer software/systems daily (e.g. Google Suite, MS Access, Excel, SAP).

OR

Experience & Education: A combination of related education and/or relevant experience that involved applying rules and procedures for the entry and quality assurance of data; creating reports, reviewing and processing financial documents and advanced proficiency using computer software/systems daily (e.g. Google Suite, MS Access, Excel, SAP).

Please Note: The required experience must be substantiated within the work experience section of your application. "See Resume" statements on the application or resumes in lieu of a complete application may not be accepted. Additional information submitted after the closing date of this announcement will not be considered in the review of your application. In addition, part-time work will be prorated.

College Transcripts: If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or an official foreign credential evaluation report must be submitted with your application. Transcripts must show the name of the school, completed credit hours, and (if applicable) that a degree was conferred. Transcripts from colleges or universities outside of the United States must have been assessed for U.S. equivalency by a NACES educational credential evaluation service. The credential evaluation report must be an official report. Failure to provide a transcript or official foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position.

Conditions of Employment

• Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.
• A current valid driver's license is required for all Colorado Department of Transportation (CDOT) positions which require operating a state or personal motor vehicle to perform one or more essential functions of the position.

Preferred Qualifications

The exceptional applicant will possess the proven ability or accomplishment in the following:

• Demonstrated success with the duties listed in the Description of the Job section
• Years of State service experience related to the duties of this position
• Highest work/personal ethics and integrity
• Ability to work under tight deadlines and be adaptable to changing assignments
• Ability to take initiative to solve problems in an innovative manner
• Ability to work with a variety of stakeholders with sensitivity to their needs, priorities, promises made and commitments
• Effective interpersonal and relationship-building skills
• Strong time and project management skills, including prioritization and multi-tasking ability
• Excellent reasoning, investigative, analytical, and problem-solving ability
• Excellent facilitation, presentation, and communication skills, both written and oral
• Strong attention to technical detail and accuracy
• Passion for safety
• Fluency in Microsoft Office Suite (Word, Excel, PowerPoint), Gmail and Google Applications, SAP, and the ability to quickly learn other software systems

Supplemental Information

Applicant Checklist

Complete Applications Must Include The Following Documents:

• A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
• A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
• A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.
• A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.
• If you are using education to qualify, a copy of your official or unofficial transcript showing completed coursework and credit hours, that your degree has been conferred (if applicable), and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.
• If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

Please note that you may redact information on your attachments that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution.

Only complete applications submitted by the closing date for this announcement will be given consideration. Every effort must be made to submit all application materials by the announcement close date. Where unusual circumstances prevent timely acquisition of transcripts, they must be submitted within five business days of the announcement close date. Resumes will not be accepted in lieu of a completed application. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

All correspondence regarding your status in the selection/examination process will be via email. Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or to check your junk/spam folder.

This response is AI-generated, for reference only.