Administrative Support Specialist- HSPD 12 Credentialing

About the role

ISN is a fast‑growing government contractor with more than 45 years of experience supporting over 150 federal agencies. Recognized repeatedly for rapid growth and customer commendations, ISN delivers innovative, mission‑critical solutions that strengthen national security and public service. The company seeks an Administrative Support Specialist to provide administrative and operational support for a nationwide HSPD‑12 credential issuance and maintenance program serving more than 65 locations.

Responsibilities

• Provide day‑to‑day administrative and operational support to program management and field personnel supporting HSPD‑12 credentialing activities.
• Maintain program records, files, trackers, correspondence, and other documentation in accordance with established procedures and requirements.
• Support the collection, entry, validation, and maintenance of program data to promote accuracy and completeness of records.
• Coordinate meetings, schedules, conference calls, and other program activities involving government stakeholders and program personnel.
• Prepare and format reports, presentations, correspondence, meeting materials, and other program documentation.
• Track assigned actions, deliverables, deadlines, and administrative requirements and provide follow‑up support to facilitate timely completion.
• Support the preparation and consolidation of recurring and ad‑hoc program reports, metrics, and status information.
• Assist with administrative coordination between program management, government stakeholders, corporate support functions, and geographically dispersed field locations.
• Monitor shared mailboxes, collaboration platforms, or other designated communication channels and appropriately route requests and information.
• Support document control and records management activities, including maintaining organized electronic files and appropriate documentation.
• Assist with personnel onboarding, access requests, training coordination, and other administrative activities supporting program operations.
• Support inventory, equipment, supply, and logistical tracking activities, as required.
• Identify administrative discrepancies or incomplete information and coordinate with appropriate personnel to facilitate resolution.
• Handle program information and documentation in accordance with applicable security, privacy, and confidentiality requirements.
• Perform additional administrative duties consistent with the scope and requirements of the contract.

Requirements

• Two or more years of administrative, program support, operations support, or related professional experience.
• Experience maintaining records, tracking data, preparing reports, coordinating schedules, and supporting administrative workflows.
• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Experience with SharePoint or similar document management and collaboration platforms is preferred.
• Experience supporting a federal government program, geographically dispersed workforce, or credentialing/identity management environment is preferred.

Qualifications

• Strong organizational skills with demonstrated attention to detail and accuracy.
• Ability to independently prioritize and manage multiple assignments, deadlines, and administrative requirements.
• Ability to effectively communicate verbally and in writing with government stakeholders, program leadership, team members, and support personnel.
• Ability to collect, review, organize, and maintain program information and documentation with a high degree of accuracy.
• Ability to identify administrative discrepancies, conduct appropriate follow‑up, and facilitate resolution.
• Proficiency with Microsoft Office applications and the ability to learn program‑specific systems and administrative tools.
• Ability to exercise discretion when handling sensitive, confidential, or personally identifiable information.
• Strong customer service, coordination, and problem‑solving skills.
• Must be a U.S. citizen.
• Must possess an active Public Trust clearance or be able to obtain and maintain one.
• Must be able to comply with applicable federal security, privacy, records management, and information‑handling requirements.
• Ability to meet and maintain the physical demands required to successfully perform the essential functions of the position.

Education

• High school diploma or equivalent is required.
• Associate’s degree or completion of college‑level coursework in Business Administration, Management, Information Systems, or a related discipline is preferred.
• Relevant administrative or federal program support experience may be considered in combination with education and other position qualifications.

Benefits

• Comprehensive medical coverage with prescription benefits
• Dental insurance
• Flexible Spending Accounts (FSA)
• Company‑paid short‑term & long‑term disability
• Company‑paid basic life insurance
• 401(k) retirement plan
• Paid time off beginning on your first day of employment
• Professional growth and leadership development opportunities