Administrative Support Specialist

About the role

Diversatek presents an exciting entry-level opportunity to join our growing GI medical device and diagnostic division, Diversatek Healthcare, based in Milwaukee, WI. As a part of our team, you will provide crucial support to hospitals and surgery centers across the nation. In this in-person position, you will collaborate closely with the sales, tech support, accounting, and order fulfillment teams to guarantee the satisfaction of our accounts' needs and expectations.

Responsibilities

• Collaborate closely with the Sales Team to address daily customer requests.
• Communicate effectively with customers through phone and email, offering knowledgeable responses to inquiries related to product specifications, pricing, and availability.
• Engage with hospitals and surgery centers across the nation to efficiently manage product returns, shipping, and order status inquiries.
• Process orders in a fast-paced environment, ensuring accuracy and timeliness.
• Provide troubleshooting support to customers, assisting in resolving product or transaction issues and directing them to the appropriate personnel when necessary.
• Work in tandem with the Accounting department to resolve invoicing issues.
• Undertake additional administrative duties, as required.

Skills

• Multi-tasking: Proficient in handling multiple responsibilities concurrently.
• Attention to Detail: Meticulous in ensuring accuracy and precision in tasks.
• Accurate Data Entry: Demonstrates precision in entering and managing data.
• Customer Service: Committed to delivering excellent service and timely addressing customer needs.
• Product Knowledge Retention: Capable of retaining and applying comprehensive product knowledge.
• Problem Solving: Adept at analyzing situations and implementing effective solutions.
• Documentation Skills: Proficient in maintaining organized and thorough documentation.
• Strong Communication Skills: Effective verbal and written communication abilities.
• Independent Troubleshooting: Capable of identifying and resolving issues independently.

Qualifications

• Associate's degree preferred, but not required.
• Adaptability: Ability to thrive in a fast-paced environment and quickly grasp products, procedures, and sales processes.
• Positive and Professional Attitude: Approach tasks with a constructive mindset and exhibit professionalism with excellent communication skills.
• Accuracy in Multi-tasking: Proven ability to maintain accuracy while handling multiple tasks simultaneously with frequent interruptions.
• Team Collaboration: Demonstrated experience in effective collaboration within your department and across various departments.
• Customer Empathy: Exhibit empathy towards customers and a keen understanding of their needs.
• Successful Multi-tasking: Proven track record of successfully managing multiple tasks concurrently.

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• 401k with company match
• Employee Assistance Program (EAP)
• Paid vacation & holidays
• Referral Bonus Program

Pay

$18-22/hr

Schedule

8am-5pm Monday-Friday