Administrative Support - Receptionist

CGI Federal employs a Receptionist for their Knoxville, TN office. CGI offers more than just a job—limitless opportunities to make a difference for the clients and communities we serve. This position is located in Knoxville, TN.

About the role

As the first impression of CGI, you will greet CGI Partners and guests in a friendly and professional manner while managing a variety of administrative and security-related tasks.

Responsibilities

• Greet CGI Partners and guests in a friendly and professional manner.
• Assess and address all inquiries/requests and forward them appropriately.
• Answer the phone in a professional and courteous manner using proper phone greeting techniques.
• Keep accurate records in the appropriate systems of all access credentials given to CGI Federal Partners, CGI CSG Partners, contractors, and visitors.
• Coordinate parking badges/vouchers for CGI Federal Partners, CGI CSG Partners, contractors, and visitors.
• Maintain a clean and organized reception area.
• Assist with scheduling and coordinating internal/external meetings and appointments.
• Support the facility in planning, communications, set up, and breakdown for events and meetings.
• Support various administrative tasks related to the facility.
• Perform other administrative duties as coordinated and agreed to between the Industrial Security manager and Onshore Center Lead.
• Provide support on new hire onboarding activities.

Physical and Industrial Security

• Monitor and manage visitor access to ensure compliance with security protocols, policies, and the SSA.
• Maintain accurate records of visitor logs and access credentials.
• Maintain the separation between CGI Federal and CGI Parent/Affiliate.
• Coordinate with the Facility Security Officer (FSO) on suspicious and security-related matters.
• Assist in the implementation of security policies and procedures for this facility.
• Report any security incidents or breaches to the appropriate authorities.
• Support the Insider Threat and Counterintelligence programs by monitoring and reporting suspicious activities.

FOCI Monitoring and Reporting

• Ensure that all access credentials issued are displayed properly and report any unreturned access credentials to the Industrial Security team.
• Monitor the approved Vendor list issued by Industrial Security/Facility.

Requirements

• 3 to 5 years' experience as a receptionist/office support person with a minimum of 2 years' experience as an office receptionist.
• Basic knowledge of facilities/building operations is an asset.
• Ability to communicate requirements and schedules for vendor services to partners in a timely manner.
• Basic working knowledge of Excel, Word, and MS Office tool suite.
• Ability to schedule and manage appointments in Outlook.
• Exceptional interpersonal and guest service skills to build solid working relationships.
• Focused on customer service and the ability to always maintain a high level of professionalism.

Benefits

• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through the 401(k) plan and the share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well-being programs.

Pay

A reasonable estimate of the current range for this role in the U.S. is $31,700.00 - $58,100.00.