Administrative Support Assistant (CYS) NF-02/03.

About the Role

This position serves as the first point of contact for children, youth, parents, and visitors at a Child and Youth Services (CYS) facility. The role involves providing professional administrative support, managing program enrollments, and ensuring the safety and security of children in the facility.

Responsibilities

• Receive children, youth, parents, and visitors in a courteous and professional manner.
• Answer telephones, determine the nature of calls, and direct callers to appropriate staff.
• Ensure parents, children, youth, and visitors properly sign into the program before entering the facility.
• Monitor children’s departure to ensure only authorized individuals remove them from the building.
• Register and terminate children/youth within the CYS program and/or waiting list database.
• Utilize the Child and Youth Management System (CYMS) to record transactions, enter data, and generate reports.
• Provide administrative support, including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other operational requirements.
• Articulate and enforce policies related to patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinate vacancies and reservations for the hourly care program as required.

Requirements

• Direct Deposit and Social Security Card are required.
• Must meet qualification, eligibility, and background requirements for the position.
• A one-year probationary period may be required.
• Must satisfactorily complete an employment verification (E-Verify) check.
• Satisfactory completion of pre-employment background checks, including a Child Care Tier 1 background investigation, in accordance with AR 215-3, 2-15.m.
• Must have a current health assessment documenting good mental and physical health, freedom from communicable disease, and required immunizations, including annual influenza vaccinations.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on-the-job competence.
• May be subject to irregular hours, evenings, and/or weekends.
• Travel to on- and off-post locations is required.

Qualifications

This position has two qualification levels: NF-02 and NF-03. Resumes must clearly demonstrate relevant experience, skills, knowledge, and abilities.

NF-02 Qualifications

• Experience working in an office setting, demonstrating skill in administrative and clerical procedures, customer service concepts, and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Experience with applications such as Microsoft Office (Word, Excel, PowerPoint, and Outlook).

NF-03 Qualifications

• Experience working in a professional office setting requiring administrative and clerical skills in managing filing systems and maintaining documents, such as attendance records and official correspondence.
• Experience demonstrating customer service and business communication skills.
• Demonstrated knowledge of correct grammar and composition techniques to accurately prepare written material from various sources.
• Proficiency in using computers for applications including Microsoft Office Suite (Windows, Word, PowerPoint, Excel, and Outlook).
• Experience entering and maintaining information in automated databases.
• At least one year of experience equivalent to the next lower grade level (NF-02).

Highly Preferred Qualifications:

• Experience utilizing automated systems for childcare operations.
• Experience writing memorandums for record, compiling data from reports, organizing and developing spreadsheets, using Adobe, and scheduling/upkeeping a calendar for a large organization. (This experience must be clearly reflected on your resume to be considered.)

Benefits

• Access to on-base facilities, including fitness centers, libraries, and other amenities.
• Eligibility for health and life insurance, 401(k) retirement plans, and paid personal time off and federal holidays for regular full-time and part-time employees.
• NAF flexible employees may be eligible to participate in the NAF 401(k) plan and, in some cases, health insurance.
• This NF-03 position is entitled to 8.64% COLA (Island of Oahu), subject to change without notice.
• Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Area of Consideration

This job is open to candidates who currently reside within the local commuting area on the Island of Oahu. Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.