Administrative Support Assistant (CYS) (Developmental) NF-02/03.

Responsibilities

• Receive children, youth, parents, and other visitors in a courteous and professional manner.
• Answer telephones, ascertain nature of call, and direct callers to appropriate staff.
• Ensure parents, children, youth, and visitors properly sign into the program before passing the reception area.
• Monitor children’s departure to ensure only authorized individuals remove them from the building.
• Register/terminate children/youth within the CYS program and/or waiting list database.
• Utilize the Child and Youth Management System (CYMS) to record transactions and enter data for reports and tracking.
• Provide administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other day‑to‑day operational requirements.
• Articulate policies relating to patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinate vacancies and reservations for the hourly care program as required.
• Perform other duties as assigned.

Requirements

• Direct Deposit and Social Security Card required.
• Meet qualification/eligibility/background requirements for the position.
• One‑year probationary period may be required.
• Successful completion of an employment verification (E‑Verify) check.
• Satisfactory completion of pre‑employment background checks in accordance with AR 215‑3, 2‑15.m., and a Child Care Tier 1 background investigation.
• Current health assessment documenting good mental and physical health, freedom from communicable disease, and required immunizations (including annual influenza vaccination) per Army and DoD policy.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on‑the‑job competence.
• May be subject to irregular hours, evenings, and/or weekends.
• Travel to on‑ and off‑post locations is required.

Qualifications

• Resumes must be two pages or less and clearly demonstrate relevant experience, skills, knowledge, and abilities.
• Experience working in an office setting with administrative and clerical procedures, customer service concepts, and professional communication.
• Proficiency with office automation, document preparation, file management, and record maintenance.
• Experience using Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience entering and maintaining information in automated databases.
• At least one year of experience equivalent to the next lower grade level (NF‑02).
• Demonstrated knowledge of correct grammar and composition techniques for preparing written material.
• Highly preferred: experience utilizing automated systems for childcare operations.

Education

This position does not have an education qualification requirement.

Area of Consideration

Open to candidates residing within a 60‑mile radius of Fort Lee, VA. Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included.

Application Process

If unable to apply online, a paper application may be requested from the servicing NAF Human Resources representative. Completed applications, resumes, and required documents must be submitted no later than 3:00 PM CST on 09/21/2026. Incomplete applications may be deemed ineligible.

Allowances and Differentials

This job is part of a pay‑banded system. Sunday premium pay and night differential pay may be authorized by the Garrison Commander. Non‑foreign overseas allowances, cost‑of‑living adjustments, and other differentials will not be paid.

Benefits

Army Non‑Appropriated Funds (NAF) employees enjoy a range of benefits, including access to on‑base facilities such as fitness centers and libraries; eligibility for health and life insurance, 401(k) and retirement plans, paid personal time off and federal holidays for regular full‑time and part‑time staff; and flexible‑employee options for participation in the NAF 401(k) plan and, in some cases, health insurance. Professional development opportunities, training, education, and certification programs are also available.