Administrative Supervisor

Summary

With a commitment to patient and family centered care, the Administrative Supervisor serves as the hospital operational oversight leader across all shifts in ways that value the uniqueness of each individual and addresses the physiological, emotional, and social needs of the diversity of patients served by Jefferson Health. The Administrative Supervisor is responsible for facilitating patient movement, staffing, emergency management (both medical and facilities), clinical coordination and collaboration across all departments. The Administrative Supervisor plans for, leads, and coordinates the provision of quality care and service from a hospital‑wide perspective. In off‑shifts, the Administrative Supervisor also functions as the liaison for departments that do not have onsite leadership during non‑business hours. In collaboration with administrative directors and managers, the Administrative Supervisor provides leadership, consultation and collaboration in a dynamic, multidisciplinary environment.

Job Duties

• Interacts with co‑workers, visitors, and other staff consistent with the values of Jefferson. (Do not delete, move or over‑write this statement)
• Recognizes the patients, their family/designated care partner(s) in providing safe, compassionate and coordinated care based on respect for the patient’s personal preferences, priorities, needs, and cultural beliefs and values.
• Displays a positive attitude and image to our patients, visitors, co‑workers and community.
• Communicates with and supports the interprofessional team, patient, family and designated care partners.
• Acts as communication liaison for all external callers, providing directions or resources to facilitate resolution.
• Practices within the established policies and procedures of Jefferson Health.
• Provides leadership and direction for operational activities of the organization, department(s), units or inter‑departmental activities, including efficient coordination of patient movement and flow across the health system in collaboration with unit leadership.
• Supports department leadership activities in managing clinical excellence and safe patient care delivery to achieve compliance with professional, regulatory bodies, hospital and department standards, including Experience of Care/Patient and Family Satisfaction.
• Enforces strategies for sustaining a “patient‑centric” culture and communicates to staff the quality of the patient experience through feedback.
• Partners with the Nursing Leadership Team to improve the colleague experience as a necessary outcome to improve patient experience and clinical excellence; participates in development and implementation of initiatives geared to professional staff, nursing and all other colleagues.
• Works with security services and administrative leaders to enforce workforce safety and environment‑of‑care strategies for staff, patients and families.
• Collaborates with resource‑management staffing coordinators to ensure optimal deployment of workforce resources and reviews staffing deployment decisions.
• Balances the schedule after self‑scheduling is complete; manages vacation requests; ensures holiday requirements are met and fairly distributed; handles last‑minute changes due to call‑offs or surges in activity; reconciles MyTime and MySchedule prior to Director sign‑off on payroll.
• Serves as a clinical resource regarding policy and procedures, patient standards, performance improvement and risk management issues.
• Expresses self orally in individual or group situations in a manner that delivers the message to nursing staff and other health professionals accurately and appropriately.
• Supports and contributes to a culture that allows staff to feel appreciated, included and valued.
• Facilitates the goals and objectives of the Department of Nursing and the Hospital.
• Coaches and supports leaders and staff for continual improvement.
• Leads education and professional development of the administrative nursing leadership team, ensuring all annual mandatory education modules are completed on time, identifying opportunities for ongoing education/professional development, and ensuring all licenses & certifications are up to date (CPR, ACLS, HWC, etc.).
• Provides regular communication to the team regarding operational changes and other time‑sensitive information.
• Integrates/coordinates the Supervisors across all three campuses.
• Promotes diversity and respects coworkers, patients and their families regardless of race, gender, sexual orientation, ethnicity, religious belief, age, and/or disability.

Minimum Qualifications

• Bachelor’s Degree in Nursing
• 3 years nursing experience
• Patient‑and‑Family‑Centered Practice – knowledge of how to convey respect and collaborate with each patient, family and/or designated care partner in care.
• Cultural Awareness – knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.
• Effective Communication – understanding of effective communication concepts, tools and techniques; ability to transmit, receive, and accurately interpret ideas, information, and needs.
• Use of partnership language with patients and families, engaging them in their health and health care.
• Ability to promote high levels of interdisciplinary collaboration.
• Basic computer skills
• BLS – Basic Life Support (American Heart Association)
• ACLS – Advanced Cardiovascular Life Support (American Heart Association)
• RN – Licensed Registered Nurse, PA – State