Administrative Specialist II / Titling & Licensing Specialist II - 191335

This position is located in the Greenville (63) DMV Branch Office in Greenville, SC.

About the role

The SCDMV values teamwork, commitment, and excellent customer service. The Titling & Licensing Specialist II reports directly to the Assistant Branch Supervisor and requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks. Tasks are completed in a climate-controlled office setting. The work requires sitting and/or standing for prolonged periods of time, walking, and constant talking. Limited overtime may be required to meet departmental deadlines or to serve all customers. The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require.

Responsibilities

• Examines, accepts, prepares, enters, and prints all documents required in issuing drivers' licenses, beginner permits, and identification cards for all classes; original, duplicate, transfers, temporary, and replacement vehicle registrations, license plates, handicap placards, golf cart permits, and/or titles, including requests for repossessed, abandoned, salvaged, homemade, and rebuilt vehicles.
• Creates and performs edits of the customer's name and address fields.
• Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues, and/or verifying for correct customer numbers.
• Processes motor vehicle registration requests.
• Researches suspension inquiries, modifies registration credentials, and issues automobile dealership licenses.
• Determines service eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
• Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M, and CDL licenses.
• Verifies visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions, and/or reviews to meet requirements set forth by SCDMV policy and SC legislation.
• Processes motor voter applications.
• Answers customer inquiries pertaining to driver, vehicle, registration, titling, and insurance requirements.
• Greets and directs customers to appropriate areas in the office.
• Operates camera system to issue credentials, fax machine, SCDMV software, and equipment necessary to assist customers.
• Collects all required fees and donations for the Donate Life Fund.
• Reconciles and prepares individual daily reports and refund request documents.
• Computes vehicle sales taxes and makes weight adjustments to the vehicle record file.
• Receives, codes, and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests.
• Performs routine maintenance on equipment.
• Keeps work area clean, neat, and fully stocked.
• Resolves customer problems and inquiries through customer record research.
• Manages and maintains transaction payments via cash, credit card, check, or money order.
• Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
• Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan, and International Customer transactions.
• Must attend required training, including a formal CDL test examiner trainer course and examination if administering CDL knowledge skill tests.

Requirements

• A high school diploma or equivalent plus clerical experience.
• Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
• The ability to retain knowledge of DMV policies and procedures.
• Ability to explain policy and procedure to customers.
• Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware.
• Has the ability to work under pressure during peak workload periods.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week).
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees).
• Employee Assistance Program (EAP) at no cost to the employee or members of their household.