Administrative Specialist II / Titling & Licensing Specialist II - 192169

Job Responsibilities

• Examines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles.
• Create and performs edits of the customer's name and address fields.
• Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers.
• Processes motor vehicle registration requests.
• Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses.
• Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
• Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
• Verifies visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation.
• Processes motor voter applications.
• Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements.
• Greets and directs customers to appropriate areas in the office.
• Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer.
• Collections all required fees and donations for the Donate Life Fund.
• Reconciles and prepares individual daily reports and refund request documents.
• Computes vehicle sales taxes and makes weight adjustments to the vehicle record file.
• Serves as a liaison between customers and the DMV.
• Performs routine maintenance on equipment.
• Keeps work area clean, neat and fully stocked.
• Resolves customer problems and inquiries through customer record research.
• Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
• Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.

Agency Requirements

• A high school diploma or equivalent plus clerical experience.
• Must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests, and Knowledge Tests.
• Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
• The ability to retain knowledge of DMV policies and procedures.
• Has ability to explain policy and procedure to customers.
• Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware.
• The ability to work under pressure during peak workload periods.

Preferred Qualifications

• Knowledge of SCDMV policies and procedures.
• Ability to work independently and manage multiple tasks.
• Strong communication and interpersonal skills.
• Basic computer skills, including proficiency with Microsoft Office.