Administrative Specialist II / Titling and Licensing Specialist II - 191335

Responsibilities of the Titling and Licensing Specialist II

• Examines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes;
• Original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles.
• This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles.
• Create and performs edits of the customer's name and address fields.
• Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers.
• Processes motor vehicle registration requests.
• Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses.
• Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
• Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
• Knowable to verify visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation.
• Processes motor voter applications.
• Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements.
• Greets and directs customers to appropriate areas in the office.
• Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer.
• Collections all required fees and donations for the Donate Life Fund.
• Reconciles and prepares individual daily reports and refund request documents.
• Computes vehicle sales taxes and makes weight adjustments to the vehicle record file.
• Serves as a point of contact for customers regarding lost or stolen license plates.
• Performs routine maintenance on equipment.
• Keeps work area clean, neat and fully stocked.
• Resolves customer problems and inquiries through customer record research.
• Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
• Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.

The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office.

Agency Requirements

• A high school diploma or equivalent plus clerical experience.
• Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.
• Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.

Additional Requirements

• The ability to retain knowledge of DMV policies and procedures.
• Has ability to explain policy and procedure to customers.