Administrative Specialist II / Titling & Licensing Specialist II - 191331

This position is located in the Florence DMV Branch Office in Florence, SC.

Responsibilities

• Examines, accepts, prepares, enters, and prints all documents required for issuing drivers' licenses, beginner permits, and identification cards for all classes; original, duplicate, transfers, temporary, and replacement vehicle registrations, license plates, handicap placards, golf cart permits, and/or titles, including requests for repossessed, abandoned, salvaged, homemade, and rebuilt vehicles.
• Creates and performs edits of the customer's name and address fields.
• Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues, and/or verifying correct customer numbers.
• Processes motor vehicle registration requests.
• Researches suspension inquiries, modifies registration credentials, and issues automobile dealership licenses.
• Determines service eligibility based on established guidelines from SC legislation and SC DMV policies.
• Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M, and CDL licenses.
• Verifies visual eye screening by physicians' eye statements or SCDMV eye test machines, reviews applications for fraud and medical cases to determine license restrictions, and ensures compliance with SCDMV policy and SC legislation.
• Processes motor voter applications.
• Answers customer inquiries pertaining to driver, vehicle, registration, titling, and insurance requirements.
• Greets and directs customers to appropriate areas in the office.
• Operates camera systems to issue credentials, fax machines, SCDMV software, and other equipment necessary to assist customers.
• Collects all required fees and donations for the Donate Life Fund.
• Reconciles and prepares individual daily reports and refund request documents.
• Computes vehicle sales taxes and makes weight adjustments to the vehicle record file.
• Receives, codes, and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests.
• Performs routine maintenance on equipment and keeps the work area clean, neat, and fully stocked.
• Resolves customer problems and inquiries through customer record research.
• Manages and maintains transaction payments via cash, credit card, check, or money order.
• Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
• Performs other related duties as requested by the manager, such as IRP/IFTA, LiveScan, and International Customer transactions.
• May be required to relocate to an office within 30 miles of the home office if business needs require.

Requirements

• A high school diploma or equivalent plus clerical experience.
• Before being certified to administer CDL knowledge skill tests, must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests, and Knowledge Tests.
• Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
• Ability to retain knowledge of DMV policies and procedures and explain them to customers.
• Able to pass New Employee Training and have a working knowledge of the Phoenix System and related hardware.
• Ability to work under pressure during peak workload periods.

The Titling & Licensing Specialist II reports directly to the Assistant Branch Supervisor and requires regular supervision. The work is performed in a climate-controlled office setting and requires sitting and/or standing for prolonged periods, walking, and constant talking. Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week).
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees).
• Employee Assistance Program (EAP) at no cost to the employee or members of their household.