ADMINISTRATIVE SPECIALIST II CALL CENTER SPECIALIST (FULL-TIME CONTRACTUAL)

Main Purpose of Job:

The Vital Statistics Administration registers and issues birth and death certificates and issues marriage certificates and divorce verifications for events that occurred in Maryland. The main purpose of this full-time contractual position is to provide call center support to constituents and other agencies and political offices requiring services from the Division of Vital Records (DVR).

• Provide hands-on assistance in resolving requests and complaints and responding to email and phone inquiries from constituents and other local and State agencies.
• Evaluate and prioritize emerging issues relative to the needs and strategic goals of the Maryland Department of Health (MDH) customer service initiative.
• Manage a high volume of time-sensitive calls and provide timely and appropriate responses to customer inquiries.

Education & Experience

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Desired Or Preferred Qualifications

• Bilingual in Spanish and English (written and spoken).
• Experience working collaboratively with internal and external partners.
• Experience taking initiative and managing multiple assignments.
• Experience demonstrating attention to detail and accuracy in preparing and maintaining information.
• Experience providing information and assistance in a call center environment.

Special Requirements

• Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.