Call Center Specialist II

Join Lunds & Byerlys as a Full Time TOKEN FOR POSITION TITLE and take the next exciting step in your career! The competitive salary range of RANGE per year reflects our desire to attract top talent who exemplify our core values of integrity, teamwork, and innovation. Our Commitment to You Lunds & Byerlys is committed to taking care of the employees who take care of our customers. We are committed to creating work environments centered around the values of hospitality, teamwork, and opportunity. Lunds & Byerlys is committed to providing equal opportunities to all interested and qualified candidates. Our culture is based in teamwork, innovation, and respect. These words are not just tossed around. They are at the core of who we are as a Star Tribune Top Workplace 2019-2025. Lunds & Byerlys is currently hiring for a vibrant and outgoing part-time Call Center Specialist II to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $15.00-$19.00. We operate 7 days/week and are open from 6:00am-10:00pm. Shifts Available 9:00am-2:00pm 1:00pm-9:00pm Call Center Specialist Responsibilities Our Call Center Specialist are responsible for a wide variety of tasks such as: Provide excellent customer service by greeting and assisting customersCommunicate with customers via phone and email, answering product, order, and food-related inquiries accuratelyAddress and resolve customer complaints professionally, following company policies or redirecting to the appropriate departmentManage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards OUR IDEAL CALL CENTER SPECIALIST Team player - steps in to assist when and where as neededRespectful - empathetic and appreciative of our customers and teamInnovative - implements trending and forward-thinking retail solutionsHospitable - provides a friendly face and welcoming environment Minmum Qualifications Education:High school diploma or equivalentExperience:Two or more years work experience within the related technical/functional work area Benefits & Perks In addition to competitive pay and our exceptional culture, we offer this customer service position the following benefits and perks: Flexible schedulingPTO (paid time off)Pay on demand 401(k) and employer matching after 1 yearTuition reimbursement and scholarships10% employee and family discountOngoing trainings and leadership development opportunitiesCommunity and volunteer programsEmployee referral bonusProduct samplings Chance to be nominated as a brand champion! Compensation Disclaimer The actual rate of pay offered within the range may depend on several factors such as skills, knowledge, expertise, and experience. Our organization also considers internal equity when making job offers. Hiring at the maximum of the range is not typical. About Lunds & Byerlys Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture. Get started with our team! If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!