Call Center Specialist II

About the role

Lunds & Byerlys is hiring a part-time Call Center Specialist II to create a sensational shopping experience for our customers. This position works a part-time schedule and earns a competitive wage of $15.00–$19.00 per hour.

Responsibilities

• Provide excellent customer service by greeting and assisting customers
• Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately
• Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department
• Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards

Our ideal Call Center Specialist

• Team player – steps in to assist when and where needed
• Respectful – empathetic and appreciative of our customers and team
• Innovative – implements trending and forward-thinking retail solutions
• Hospitable – provides a friendly face and welcoming environment

Minimum qualifications

• Education: High school diploma or equivalent
• Experience: Two or more years of related work experience

Benefits & Perks

• Flexible scheduling
• PTO (paid time off)
• Pay on demand
• 401(k) and employer matching after 1 year
• Tuition reimbursement and scholarships
• 10% employee and family discount
• Ongoing trainings and leadership development opportunities
• Community and volunteer programs
• Employee referral bonus
• Product samplings
• Chance to be nominated as a brand champion

About Lunds & Byerlys

Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. We offer convenient, healthy, and contemporary products while giving our grocery customers the same personal attention and exceptional value we would expect for our own family.