Operations Specialist II - Call Center
About the role
Remote Work from Home! Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.
The customer service representative is responsible for answering inquiries and obtaining information for clients, customers, and interested parties. The representative will also serve as a contact for the customer service inbox for general inquires and assist with client system administrative activities.
Responsibilities
- Answer telephone, screen and direct calls
- Provide foreclosure related information to callers
- Review and respond to client requests in a professional and timely manner
- Reply or forward general customer service emails
- Communicate with team members and clients regarding inquiries within the client systems
- Create/Delete/Reset Client system logins
- Extensive communication with clients and borrowers via phone
Schedule
Hours: 11:30 AM to 8:00 PM EST
Requirements
- Associate’s Degree required; Bachelor’s Degree preferred
- Law firm or call center experience preferred
- Excellent ability to communicate with all clients
- Knowledge of computers and relevant software applications
- Knowledge of customer service principles and practices
- Professional personal presentation
- Overall positive attitude and willingness to adapt to change
- Ability to demonstrate a sense of urgency in appropriate situations
Skills
- Proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet
- Strong written and verbal communication skills
- Provide excellent customer service to internal and external customers
- Identifies and solves issues in a timely manner
- Team player and willing to help others in their department whenever necessary
- Extremely organized and able to multi‑task
- Conscientious with respect to work completion, deadlines, time management and attendance
- Takes initiative in face of obstacles and identifies what needs to be done and takes action
- Demonstrates commitment to Firm’s vision, mission, and core values
- Analytical and detail oriented, while working at a fast pace and capable of multi‑tasking
- Develops professional relationships and builds rapport with others
- Overall good work ethic and willingness to adapt to change
Benefits
- Company‑paid life and disability insurance plans
- Medical, dental and vision plans with prescription coverage
- 401(k) retirement savings plan
- Flexible scheduling (within reason, depending on position)
- Generous PTO plan for all full‑time employees
- Full equipment station at no cost for remote employees, including dual monitors
- Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
- Wellness programs and employee discounts
- Learning and development training opportunities for both personal and professional growth