Administrative Specialist II - Adult Services / Emergency Services Clinic (Lexington)

Job Responsibilities

Provide administrative support with a moderate level of individual and/or customer accountability, which includes receive and screen telephone calls; greet all customers in a professional manner, ensure all customers receive proper instructions to have their needs met and taking care of the immediate needs of the customers. Notify staff of patient arrival via EMR or telephone; schedules appointments for patients/staff, making changes as needed.

Maintain policies and procedures while processing routine matters within established guidelines.

Manage of all assigned medical records in compliance with local, state and federal guidelines ; updating patient information such as, financial information, addresses and telephone numbers as changes are reported; ensure accurate scanning and importing of patient information to include insurance and patient income documents. Support patients with administrative intake process and support intake providers.

Assist in satellite offices and /or clinics as needed.

Responsible for collecting patient fees and verifying daily fee collections, ensure all BHDD cash policies are adhered to while conducting this job function.

Adhere to all corporate compliance policies, regulations, statutes, (federal, state, local, BHDD), or laws regulating the provisions of healthcare.

Complete all annual required trainings to include Safety, MAPS, Cultural Affairs, and clinical trainings. Demonstrate adherence to CARF standard.

Minimum and Additional Requirements

• A high school diploma and two (2) years of clerical experience; or an associate degree in secretarial science or other related field; or three (3) years of clerical experience.
• Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Comments

This is position is considered essential and may be called back during crises/disasters/emergencies.

Post hire, employees must:

• Be flexible, be a team player and have excellent internal and external customer service skills
• Have phone reception, filing, and time management experience
• Have basic knowledge of Microsoft Windows
• Be able to interact professionally with patients and staff at all levels
• Be able to exercise sound judgement and take initiative in performing daily responsibilities

Equal Employment Opportunity

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited to, lactation), national origin, age (40 or older), disability or genetic information.

Benefits

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Application Information

Have you ever been employed by the SC Dept. of Behavioral Health and Developmental Disabilities - Office of Mental Health (OMH) (formerly SC Department of Mental Health)?

If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED.

Please indicate your understanding to this statement by checking the box below.

Do you have a high school diploma and two (2) years of clerical experience; OR an associate degree in secretarial science or other related field; OR three (3) years of clerical experience?

Please indicate your salary requirements (please be specific and not put "negotiable" or "open").*