ADMINISTRATIVE SPECIALIST II

About the role

The Maryland Department of Labor is seeking an Administrative Specialist II to join the Division of Labor and Industry, Safety Inspection program. This position provides administrative staff support to the Program Manager and Elevator Chief inspector in the administration of the Safety Inspection Program.

Responsibilities

• Obtains, analyzes, and interprets information submitted from Authorized Third Party Inspectors with 95% efficiency and accuracy within 3 working days.
• Daily or within 24 hrs responds to 100% inquiries received by email or phone messages from internal or external customers with adequate information.
• Develops statistical reports used by the Chief Inspector and Authorized Third Party Inspector to identify inconsistencies in inspection activity.
• Provides administrative staff support to the Program Manager and Chief Inspector in the administration of the Safety Inspection Program by assisting in developing and implementing new and revised policies, procedures, and processes.
• Performs other general administrative duties that support the Safety Inspection Program.

Requirements

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.
• Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Qualifications

• Preference will be given to applicants who possess the following preferred qualifications:
• Experience managing a shared email inbox, responding to customer inquiries, processing reports and documentation, routing correspondence, and maintaining accurate records.
• Experience providing administrative support in an office, regulatory, compliance, safety, or customer-service environment.
• Proficiency with Microsoft Office Suite (Word, Excel), Google Workstation (Google Docs, Google Sheets) or similar software used to prepare reports, track data, or maintain records.

Benefits

• Full-time, permanent position.
• Eligible for full State benefits, including flexible hours, paid holidays, generous paid leave package, state pension, tax-deferred supplemental retirement savings plans, comprehensive, subsidized health, dental, and prescription plans, and flexible spending account plans for Health Care and Daycare.
• Eligible for the Maryland State Employees Credit Union.