Administrative Site Manager

About the role

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models. As an Administrative Site Manager at Sagent Behavioral Health, you will work alongside the Clinical Site Director to ensure a smooth, orderly, and efficient operation of all programs available to the clinic. You will be responsible for managing administrative staff, managing phones, patient check-ins and scheduling, adherence to company policies, procedures, and partnerships, and thorough follow-up with referral sources to systemically facilitate cohesive patient care.

Responsibilities

• Partner with the Administrative Site Manager to provide supervision and direction to administrative staff, identify training needs, provide coaching, address performance concerns promptly, and conduct annual performance reviews.
• Manage administrative staff schedules, timecards, and time off requests, ensuring coverage during absences.
• Manage onboarding of new administrative staff through interviews, orientation, and training.
• Regularly participate in front office responsibilities by checking in patients, answering phones, and covering shifts as needed.
• Address patient inquiries and concerns with empathy and professionalism.
• Deliver exceptional care in every patient interaction.
• Provide orientation for onboarding clinical staff and participate in interviews as requested.
• Partner with Clinic Site Director and Operations leadership team on clinical staff performance.

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred.
• Experience working in health care facilities and an interest in behavioral health preferred.
• 2 years of supervisory experience preferred but not required.
• All names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy.
• Compliance of all HIPAA related regulations will be strictly enforced by management.

Benefits

• Medical
• Dental
• Vision
• 401k
• Long Term Disability
• Short Term Disability
• Life Insurance
• PTO and Paid Holidays
• Comfortable office environment

Pay

This is an exempt position. Total earnings for this position will range from $45,000 - $53,000 annually. Actual compensation may be determined by various factors such as education, experience, skillset, internal equity, schedule and/or location. Employees in these positions are W2.