Site Manager

About the Role

At El Car Wash, Site Managers don't just run operations — they lead the business. You own your site's performance from team development to customer experience to financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day.

What You'll Own

• Run the business - Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site.
• Build and lead a winning team - Hire, train, coach, and develop your team to perform at a high level and grow within EL. Create succession depth — your best hire is the one you developed.
• Deliver a standout customer experience - Set the standard for fast, friendly, and flawless service — resolving concerns quickly and turning moments into lasting loyalty.
• Build collaborative culture - Create an environment where the team works together, handles conflict constructively, and holds each other to the standard without you having to manage every interaction.
• Drive performance and results - Own sales, labor, and operational metrics — read the data, explain the variance, and take action before it becomes a pattern.
• Lead with safety and compliance - Enforce all safety protocols and ensure a safe environment for customers and team members at all times.
• Own equipment and uptime - Maintain equipment, minimize downtime, and ensure everything is running reliably.
• Use data to lead - Analyze reports, financials, and performance metrics to make informed decisions and drive continuous improvement.

Qualifications

• Proven leadership experience in a managerial or supervisory role — car wash, automotive, or service industry preferred
• Strong talent developer — you build people up, retain top performers, and create succession depth
• Financial literacy — you understand labor, revenue, and cost drivers and can walk through your numbers
• Operationally excellent — you balance speed, safety, quality, and efficiency without tradeoffs
• Comfortable being the decision-maker when things go wrong — you don't wait
• Culture builder — you address team conflict directly and constructively; you don't let it fester
• Proficiency with Microsoft Office and operational reporting systems
• Knowledge of car wash equipment, maintenance, and safety practices or willingness to learn quickly
• Flexible availability including evenings, weekends, and holidays
• High school diploma or equivalent; bachelor's degree in business or related field preferred

ECW Competencies

• Customer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.
• Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed.
• Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.
• Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable.
• Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.
• Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems.

Why El Car Wash

Fast-growing, high-energy, and customer-obsessed — El Car Wash is where you lead, build, and make a real impact. Florida's #1 express car wash and growing fast. Your leadership matters here.

Benefits

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match — yes, free money
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes