Site Manager

What You’ll Do

• Lead & Develop the Team
  • Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
  • Build and reinforce a positive, growth minded culture grounded in company values
  • Conduct ongoing development conversations and ensure readiness of future leaders
  • Ensure all staff follow safety, customer service, and operational standards consistently
• Deliver An Exceptional Customer Experience
  • Champion a welcoming, service-oriented environment where every customer feels valued
  • Resolve escalated concerns and coach the team on best-in-class customer engagement
  • Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
• Oversee Site Operations & Equipment Performance
  • Own all daily operational workflow and ensure efficiency, accuracy, and safety
  • Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
  • Ensure the site consistently meets company standards for quality, cleanliness, and throughput
  • Analyze operational metrics and implement improvements to increase performance and reduce downtime
• Drive Sales, Profitability & Business Results
  • Set and manage site-level sales, membership, labor, and operational targets
  • Lead sales initiatives, promotions, and team‑wide upselling behaviors
  • Monitor KPIs and adjust staffing, processes, or workflow to achieve results
  • Manage site expenses, inventory, and cost controls
• Ensure Safety, Compliance & Brand Standards
  • Enforce all health, safety, and environmental protocols
  • Ensure adherence to company policies, operating procedures, and quality standards
  • Address risks, incidents, or equipment failures promptly and effectively
  • Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

Required

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, teambuilding, and performance management abilities
• Ability to operate effectively in a fast paced, hands-on outdoor environment
• Strong problem-solving and decision-making skills
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred (but not required!)

• Previous site management or multi‑team leadership experience
• Experience in retail, service, hospitality, or other customer facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales-driven environments or membership programs