Administrative Secretary Surgery Scheduler

About the role

The Department of Otolaryngology - Head and Neck Surgery is a diverse Department with multiple subspecialties practicing within a larger group setting. Those specialties include Otology, Facial Plastic Surgery, Laryngology, Rhinology, General ENT, and Head and Neck Surgery and are currently spread out over three primary office locations.

Responsibilities

• Take responsibility for Administrative and Surgery Scheduling support for assigned faculty members within the Division of General ENT.
• In coordination with patient care team, and following physician feedback, identify appropriate time frames for surgical procedures and coordinate scheduling of procedures with patient, family members, and all other appropriate parties.
• Obtain insurance authorization for all scheduled procedures.
• Promptly post all surgical procedures into the EPIC EMR at Norfolk General Hospital.
• Proactively work with care team members to help ensure assigned faculty surgical schedules are optimized during assigned OR days and times.
• Promptly release unutilized OR time to the other ENT Department faculty.
• Coincide co-surgical procedures for faculty members with outside physician offices.
• The role is anticipated to spend 50% of time on Administrative and other support functions of the assigned faculty members.
• Maintain outlook calendars and academic calendars for assigned faculty members.
• Work to ensure clinically scheduled times are optimized and fully utilized.
• Aid in academic and research related activities for assigned faculty members.
• Aid with travel, registration, and expenses reimbursements for assigned faculty members.
• Provide support in other areas of the Department when needed to ensure coverage.
• Aid with other administrative needs of faculty members as requested.
• Attend required meetings.
• Other duties as assigned.

Qualifications

• Experience within a large surgical practice.
• Exceptional verbal and written communication skills.
• A firm understanding of insurance.

Skills

• Ability to develop and maintain effective relationships with public, partners, customers, and co-workers; while working cooperatively and effectively with others to achieve common goals.
• Ability to manage time and resources to ensure assignments are completed accurately and deadlines are met.
• Meets attendance/punctuality requirements.
• Ability to adapt to changing work environments, work priorities, and organizational needs.
• Takes independent action to address and resolve problems.
• Ability to express ideas effectively and demonstrate sound judgment with regard to decision-making.
• Ability to deal with others in a direct honest manner and comply with all EVMS policies and procedure.
• Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.
• Ability to apply concepts of basic algebra and statistical analysis.

Pay

N/A

Schedule

N/A

Benefits

N/A