surgical scheduler

About the role

Performs a variety of administrative and clerical duties to manage surgical scheduling and coordinates any pre-admission testing done or ordered within the department.

Responsibilities

• Sets and monitors detailed calendars of each surgeon and uses this information in conjunction with OR schedule to proficiently schedule all cases in a timely fashion and provide best time utilization for surgeon.
• Continuously monitors and reviews length of specific procedure with specific surgeon to ensure optimal utilization of OR time.
• If procedures are canceled, pulls future cases/appointments to keep procedure schedule full, requiring careful management and knowledge of internal staff schedules and preferences.
• Schedules urgent and emergent surgeries.
• Captures and schedules testing needed prior to surgery as may be required by the department.
• Keeps up to date queue from tests ordered in EPIC by Physicians. Gathers ancillary testing forms received from Physicians when necessary.
• Communicates information regarding impending surgery to patients and their families, within scope of knowledge of incumbent.
• Sends patient a letter (copies referring provider), with detailed instructions (required prescriptions if applicable), as well as appointment card. Calls patients with appointment reminders.
• Serves as a contact for future questions or concerns.
• Confirms patient procedures within the Suite for Clinical staff.
• Maintains inventory of patient instructions and educational materials as it relates to ancillary testing.
• Coordinates patient care with various clinics, pre-admission testing, and staff, within the Clinical Enterprise to accommodate procedure requests.
• Obtains phone consent and coordinates care for DHHR patients (Department of Health and Human Resources).
• May maintain record of cases performed, including those with resident participation.
• Updates the DEPOT weekly to reflect information about the case and any issue(s) with scheduling the case.

Qualifications

High school graduate or equivalent. State criminal background check and Federal (if applicable), as required for regulated areas.

PREFERRED QUALIFICATIONS: One (1) year medical office experience with scheduling responsibilities.

Skills and Abilities

• Strong written and verbal communication skills.
• Familiarity with medical terminology.

Physical Requirements

• Ability to sit for extended periods of time.
• Hearing (aid permitted) - must be able to function without use of lip reading.
• Visual acuity (corrected) - keen for both distant and near objects/individuals (i.e. ability to read small print).

Working Environment

Standard office environment.