ADMINISTRATIVE SECRETARY - 64005659 1 1 1
Your Specific Responsibilities
- Provides information, resources, directions and various other information to clients and visitors of the Health Department in person and via the phone.
- Uses databases to input data as required. Scans and imports medical records.
- Schedules client appointments using the EHR.
- Uses various office equipment including telephones, fax and copy machines.
- Maintains confidentiality of client information.
- Reads and responds to email daily.
- Reviews and maintains intra-agency and inter-agency telephone lists and extensions.
Required Knowledge, Skills, and Abilities
- Ability to prioritize responsibilities
- Ability to use office equipment including copy and fax machines
- Ability to establish and maintain effective working relationships
- Skill in use of a personal computer
- Ability to communicate effectively; verbally and in writing
- Knowledge of patient confidentiality laws
- Ability to operate a multiline telephone system
- Use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
- Strong internal and external customer services skills
- Independent problem-solving skills
- Strong verbal communication and listening skills
- Ability to work effectively and cooperatively with others
- Ability to manage diverse situations
Qualifications
- At least 1 year experience working in a medical office setting
- At least 1 year experience working in a fast-paced customer service position
- Preferred: Bilingual in English and Spanish
- Experience working in a call center
Benefits of Working for the State of Florida
- Annual and Sick Leave benefits.
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
- Retail plan options, including employer contributions
- Flexible Spending Accounts.
- Tuition waivers.
- And more!
Where You Will Work
St. Petersburg Health Department:
205 Dr. Martin Luther King Jr. St. N. St. Petersburg, FL 33701
The Benefits of Working for the Florida Department of Health
- Protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
- Use teamwork to achieve common goals & solve problems.
- Promote quality outcomes through learning & continuous performance improvement.
What You Will Be Required To Do
- Complete the Form I-9 and that information will be verified using the E-Verify system.
- Complete emergency duty before, during, and/or beyond normal work hours or days.
Equal Opportunity Employer
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Veterans’ Preference
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.