Administrative Practice Manager

Practice Manager

The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN’s CBHC and BHUC outpatient services. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.

What You Will Do

• Collaborates with CBHC and BHUC leadership to standardize operational and administrative best practices across all sites; develops, implements, and updates workflows and protocols to ensure consistency, efficiency, quality, and process improvement.
• Maintains comprehensive knowledge of CBHC and BHUC operational workflows; supports the design and implementation of standardized processes to ensure timely, coordinated client access and care delivery across all locations.
• Reviews and monitors operational and productivity reports, including failed activities, weekly billable units, and productivity trends; escalates concerns and collaborates with leadership to address performance gaps.
• Establishes and monitors key performance indicators related to patient access, scheduling efficiency, front-end revenue cycle performance, insurance validation accuracy, and individual served experience.
• Supports staff in meeting requirements.
• Leads and governs standardized front-end administrative and revenue cycle workflows across all sites, including insurance verification, cash collection, and check-in/check-out processes, to optimize throughput and reduce variability.
• Conducts quality assurance audits on operational processes and newly implemented workflows to ensure adherence to organizational standards and continuous improvement.
• Oversees on-call, weekend, emergency, and inclement-weather operational coverage, ensuring adherence to protocols and continuity of operations.
• Provides regularly scheduled individual supervision meetings, per applicable BHN guidelines.
• Serves as liaison with BHN recruiters for any identified staffing needs.
• Serves as a point of contact for ICI investigations as assigned, collecting and analyzing data related to the investigation.

What You Will Bring

• Master’s Degree in Business, Human Services, Social Work, required; or Bachelor’s Degree and 7 years’ experience in Mental Health & Substance Use Disorders.
• Minimum three years’ supervisory and/or management experience required.
• Broad knowledge of mental illness and treatment techniques, including adults with severe and persistent mental health needs or children with serious emotional disturbance.
• Familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
• Excellent verbal and written communication skills.
• Willingness and ability to treat challenging and diverse populations.
• Working knowledge of community resources, and how to help individuals access them.

About the Role

Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based behavioral health services.

Qualifications

• Master’s Degree in Business, Human Services, Social Work, required; or Bachelor’s Degree and 7 years’ experience in Mental Health & Substance Use Disorders.
• Minimum three years’ supervisory and/or management experience required.
• Broad knowledge of mental illness and treatment techniques, including adults with severe and persistent mental health needs or children with serious emotional disturbance.
• Familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
• Excellent verbal and written communication skills.
• Willingness and ability to treat challenging and diverse populations.
• Working knowledge of community resources, and how to help individuals access them.

Skills

• Strong leadership and management skills.
• Ability to collaborate with cross-functional teams.
• Experience with regulatory compliance and reporting.
• Knowledge of mental health and substance use disorders.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Strong organizational and project management skills.

Benefits

Commensurate with experience.

Pay

$75,000 - $97,500 per year

Schedule

Nightly shifts, weekends, holidays, and on-call coverage may be required.