Administrative Manager

General Description

POSTING TYPE: Open-competitive
DEPARTMENT: Employment & Economic Assistance (E&EA)
HOURS: Full-time
PREFERRED SALARY RANGE: $102,284-$129,105
LOCATION: West St Paul, MN
UNION: None
CLOSE DATE: 4:30 p.m. on July 28, 2026

About the Role

The Administrative Manager is responsible for managing the administrative operation of the department to ensure quality customer service and maintain effective service delivery. They assist with coordination of division-wide administrative operations to ensure quality customer service and division-wide organizational and operational effectiveness.

Responsibilities

• Coordinate and implement administrative operations within the Employment and Economic Assistance (E&EA) Department and, as requested, across the broader Community Services Division, ensuring efficiency, effectiveness, and responsiveness.
• Maintain operational performance, conduct organizational and functional analyses, and make recommendations for improved operations.
• Lead the development and implementation of process improvement efforts, including large-scale projects that enhance service delivery through innovative solutions and cross-departmental collaboration.
• Draft, revise, and maintain Standard Operating Procedures in alignment with County, State, and Federal policies, ensuring compliance and supporting efficient operations within the department and across the organization.
• Evaluate and recommend tools to support the department’s technical needs and direction.
• Manage requests for and allocation of IT assets and equipment requirements.
• Collaborate with IT teams to integrate systems that enable data-driven decision-making.
• Lead the development of Key Performance Indicators (KPIs) and dashboards, and provide ongoing support for an agency Performance Center, ensuring that data metrics are effectively utilized for continuous improvement and strategic planning.
• Cookordinate cooperative initiatives, projects, and tasks with other County departments.
• Manage and supervise staff; hire, direct, and supervise department personnel directly or through supervisors.
• Implement workforce planning, staff training, and continuous improvement initiatives to foster a culture of collaboration and accountability.
• Provide strategic management and leadership by collaborating with agency leadership to define goals, objectives, and work plans; set criteria and standards for performance and achievement.
• Oversee compliance and risk management functions, including emergency response and safety protocols, in alignment with countywide policies.
• Cookordinate the planning and development of department budget recommendations; monitor department expenses and revenues, preparing financial reports as requested by department or E&EA leadership.
• Ensure fiscal accountability and alignment with strategic goals by overseeing procurement and resource allocation.
• Aid Department and E&EA leadership with planning, research, and policy analysis; make recommendations; prepare and disseminate reports.
• Collaborate on cross-departmental initiatives to optimize service delivery and promote organizational alignment.

Qualifications

• Minimum Qualifications: Bachelor's degree AND Five years' experience to include administrative and supervisory, project management, and/or information technology systems development implementation. OR Master's degree AND Three years' experience to include administrative and supervisory, project management, and information technology systems development implementation. OR Combination of education and experience to total 9 years of administrative and supervisory, project management, and information technology systems development implementation.
• Preferred Experience: Beyond Minimum Qualifications Experience in human services or healthcare Experience in budgeting including forecasting revenues and expense Experience in data driven decisions and report development

Skills & Abilities

• Considerable knowledge of County and Office policies and procedures.
• Considerable knowledge of the human services field.
• Considerable knowledge of strategic planning, data collection and analysis.
• Considerable knowledge of the principles and practices of office management and supervision.
• Demonstrated ability to resolve conflict.
• Ability to exercise sound decisions within the framework of Departmental and State guidelines.
• Ability to work both independently and with team members to accomplish tasks, planning functions and problems resolution.
• Considerable knowledge of legislative proceedings, statutory time deadlines, and court procedures and rules.
• Considerable ability to communicate effectively both verbally and in writing.
• Prowess in using good judgment and making decisions.
• Prowess in organizing work effectively and efficiently.
• Prowess in inspiring, training, coaching and supervising subordinates.
• Commitment to support cultural diversity County wide, actively supports the County's inclusion, diversity, equity and access initiatives, and works to address the needs of diverse and underserved communities.

Benefits

• Comprehensive and affordable medical, dental, vision, and other benefits.
• Excellent work-life balance.
• Generous paid time off (accrual rate starts at four weeks per year).
• Eleven paid holidays each year and one floating holiday.
• Pension with a generous employer contribution.
• Ability to work from home some of the time.