Administrative Positions

Bilingual New Patient Scheduler

• Manages telephone calls as well as new patient inquiries via mail or fax; return patient phone appointment requests in a timely manner.
• Answers phones appropriately and professionally, providing excellent customer service.
• Clarifies information needed by the caller and determines the best course of action to meet the patient’s needs.
• Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
• Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
• Collections and enters patient's demographics in the system completely and accurately.
• Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.).
• Direct patient calls regarding medical inquires to the appropriate resource.
• Performs other duties as assigned

Billing Specialist

• Verification of client’s insurance
• Prepare and submit claims
• Maintain and monitor payments for any lapses and send out patient statements
• Reconcile payments
• Work denied claims and send appeals when necessary
• Answer billing questions over the telephone
• Perform other tasks as directed by manager

Case Management

• Answering incoming patient calls.
• Completing all new patient admissions and entering it digitally.
• Verifying relevant medical history for each patient.
• Scheduling appointments for new patients, specialist consultations, tests, and procedures.
• Answering and following up with phone and email inquiries.
• Sending and requesting Medical records.
• Addressing any patient complaints or concerns.
• Performing clerical work, such as filing, copying, or faxing.
• Complying with the regulations and policies of the facility.
• Other duties as assigned