Administrative & Operations Manager

About the role

We seek an Administrative and Operations Manager to support the Fraternity and Sorority Life team to ensure the smooth functioning of the department. This position provides comprehensive administrative, operational, fiscal, and communications support to the department while serving as a central point of contact for students, families, staff, and campus partners.

Responsibilities

• Manage the office and serve as the primary point of contact for walk-ins, phone, and email inquiries;
• Coordinate travel for departmental staff and students;
• Create and update professional presentations;
• Prepare and review internal and external departmental communications;
• Carefully communicate important timelines, processes, and move-in details to students and other stakeholders;
• Independently manage fiscal operations, including processing and monitoring accounts payable, procurement, travel management, monthly financial reconciliations, assisting with payroll and wage reconciliations, and reviewing electronic time entry and leave reporting;
• Hire, train, and supervise student office assistants;
• Maintain office procedures and supplies;
• Organize and maintain departmental records;
• Support efficient daily operations;
• Assist with special projects and other related duties as assigned.

Qualifications

• Demonstrated knowledge of standard, professional office operations, administrative practices, and procedures;
• Proven background in records management, scheduling and calendar management, and budget administration;
• Experience providing customer service in a fast-paced, high-volume professional environment;
• Demonstrated ability to communicate effectively, both orally and in writing, and to establish and maintain productive working relationships with individuals from diverse backgrounds and cultures;
• Proficiency in Microsoft Office Suite applications, including Word, Excel, PowerPoint, Outlook, and Teams;
• Evidence of performing work independently, prioritizing assignments, and managing multiple tasks simultaneously while meeting deadlines;
• History of handling confidential, sensitive, and proprietary information with discretion and in accordance with established policies and procedures.

Preferred Qualifications

• Associate’s or Bachelor’s degree in administrative support technology, Office Administration, or related field;
• Prior experience working in higher education;
• Knowledge of university policies and procedures related to travel, payroll, procurement, and human resources;
• Proficiency with institutional software such as Banner, PageUp, HokieMart, HokieSpa, Chrome River, Leave System, and Banner Time Entry;
• Advanced computer skills.

Pay

The incumbent will be offered a base compensation package between $47,000 and $50,000, along with a comprehensive benefits package that includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more.