Administrative Officer 2

Description of Work

This role focuses on managing customer service staff, overseeing fleet maintenance processes, and supporting statewide vehicle programs. It involves coordinating policies, supervising personnel, and helping agencies meet their automotive needs. As an Administrative Officer 2, you will perform the following duties:

• Policy Management: Update publications and communicate changes in fleet policies and procedures
• Fleet Oversight: Ensure proper maintenance, repair, and safety practices for Commonwealth vehicles
• Agency Liaison: Serve as the point of contact for agencies regarding fleet repair and service needs
• Vendor Coordination: Manage the Automotive Service Agreement Program and process vendor documentation
• Customer Support: Direct customer service staff and approve requests for vehicle repairs
• Data Reporting: Prepare monthly reports and maintain accurate fleet information for leadership

Work Schedule and Additional Information

Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Salary

In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

Minimum Experience and Training Requirements: One year as an Administrative Officer 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or Any equivalent combination of experience and training.

• Additional Requirements: You must have experience with team building, conflict resolution, and employee development skills. You must have experience working with other management team members to develop call center objectives while being efficient. You must have automotive experience such as automotive estimating, mechanical work, autobody repairs, or experience in an automotive environment. You must be able to perform essential job functions.

How to Apply

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.