Administrative Mental Health Group Coordinator

About the role

Our nationally accredited team is currently seeking a Group Coordinator to provide administrative support and care collaboration to current and future clients and their families.

Responsibilities

• Meet with clients and their families in person and/or via secure platforms for referral and care coordination to our mental health group services
• Ensure timely follow-up on referrals to group clients for both internal and external referrals
• Build and maintain positive relationships with community partners to coordinate referrals
• Facilitate entry into group services upon discharge from higher levels of care - e.g. from a hospital
• Coordinate weekly psychiatry appointments for group clients
• Cook up step-down care following group graduation
• Review financial agreements for group clients including explaining in plain language basic components of insurance coverage
• Effectively communicate the medical necessity and value of group care
• Contribute to continuous improvement of group programming by identifying gaps and recommending solutions
• Track and follow-up on incomplete documents and financial agreements by phone, email, and secure text messaging
• Track and follow-up on client attendance and absence from group-based services

Qualifications

• High school graduate or equivalent
• Experience in a healthcare or behavioral health setting preferred
• Experience working with an electronic healthcare record (EHR) preferred
• Strong basic computing skills with Microsoft Office programs (Word, Excel)
• Excellent organizational skills, ability to work well with frequent interruptions, and ability to communicate with a variety of others in a manner that is direct, clear, courteous, and tactful in person, by phone, and by email
• Provide current level one fingerprint clearance card issued by the Arizona Department of Public Safety and renew as applicable
• Continuously maintain active Cardiopulmonary Resuscitation (CPR) and first aid certification