Administrative Medical Assistant Internal Medicine Clinic

Phoenix, Arizona – Internal Medicine Clinic, Day Shift

About the role

At Banner - University Medical Group (BUMG), we’re creating a world-class medical organization that brings together a leadership team committed to a physician-focused structure while navigating the transition from volume-based to value-based health care. The Banner – University Medicine Internal Medicine Clinic is a Patient-Centered Medical Home model, emphasizing coordinated care and long-term healing relationships. Our clinic was recently awarded one of Banner’s Best of the Best awards.

Among the many services offered are routine physicals, well-woman exams, chronic disease management, minor in-office procedures, and diabetes management, including a Diabetic Program run by a dietitian and a geriatrician. As a Medical Assistant on this team, you will be an integral part of the patient experience, delivering exceptional customer service and patient care.

Uncertified Medical Assistants will be considered and will have 12 months to become nationally certified once employment begins. Banner will provide access to certification study materials and cover the cost of certification. A passing score will result in a pay increase due to newly certified status.

Banner is committed to your professional growth. Medical Assistants have opportunities to advance via the Medical Assistant career ladder or through tuition assistance for further education, such as progressing to a Patient Care Technician (PCT) or Registered Nurse (RN) role.

Responsibilities

• Performs chart review to ensure coordinated patient care.
• Utilizes evidence-based guidelines to identify care gaps for preventative and maintenance care.
• Uses standing orders as appropriate.
• Leverages the Electronic Health Record (EHR) to obtain medical information when communicating with patients or the care team regarding preventative care, chronic care, medications, high-risk patients, and those not recently seen in the clinic.
• Collaborates with the care team to meet performance metrics and clinical quality measures.
• Identifies areas for improvement based on clinical performance results.
• Maintains clinical skills and provides direct patient care as needed.
• Completes all necessary onboarding and orientation activities, including simulation training.
• Participates in Annual Clinical Education Days (ACED) as required.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Graduation from an Accredited Medical Assisting Program.
• Completion of an approved medical assistant training program as defined by state regulations.
• Medical Assistant Certification is required. If not certified at hire, individuals have 12 months to obtain certification.
• Basic Life Support (BLS) certification is required.
• Strong computer skills, including experience with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities in an effective and organized manner.
• Experience with prior authorizations, medication refills, and patient follow-up via phone and portal messages.
• Experience working in a fast-paced environment, ability to multitask, and work under pressure.
• Must be a team player and open to learning new tasks.

Preferred Qualifications

• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.

Schedule

This is a full-time (40 hours/week) position with a day shift schedule: Monday through Friday, 8:30 AM to 5:00 PM.

Benefits

• $80 allowance for scrubs.
• Access to Medical Assistant certification study materials and paid certification costs.
• Pay increase upon achieving certification.
• Opportunities for career advancement, including tuition assistance for further education.