Administrative Manager (1338)

About the role

The Administrative Manager will provide general showroom and office support with a major focus on providing excellent client service and fostering a professional work environment for all team members. The Administrative Manager will also coach, train, and develop office staff.

Responsibilities

• Assist clients with their purchase, repair or service concerns in a friendly and professional manner.
• Provide relief coverage on the sales floor and assists clients as deemed necessary.
• Coach, trains and develop office staff.
• Ensure office and management are operating within Company Guidelines, Policies and Procedures.
• Inventory control and reconciliation of physical inventories.
• Ensure sales transactions are processed according to company guidelines, and bank deposits are handled according to policy.
• Oversee shipping and receiving of all merchandise and paperwork.
• Reconcile and finalize payroll for posting.
• Oversee the repair department; ensuring repairs are completed in a timely manner.
• Assist sales professionals and management team with their concerns and special request.
• Answer phones in a polite, friendly manner and assist clients with their requests.
• Perform opening and closing procedures.
• Prepare all transfer requests correctly, from shipping/receiving merchandise and keeping all incoming and outgoing transfer packing slips in corresponding files.
• Ensure store has all necessary supplies and materials.
• Prepare all packages for mailing and shipping.
• Provide support with general showroom/office maintenance.
• Other tasks and responsibilities assigned by management.

Experience

• 3+ years of experience in of administrative experience, preferably in a retail operations environment.

Skills

• Good Client Service and selling skills
• Good interpersonal and communication skills (verbal and written)
• Detail oriented and good organizational Skills
• Teamwork
• Able to multitask in a fast-paced Working Environment
• Schedule flexibility and availability required to accommodate store hours, including evenings and weekends
• Multi-task environment at a fast-paced level