Administrative Manager (87044)

About the role

Under the direction of the Project Manager, this full-time position will be responsible for supporting the operation through a variety of administrative tasks, with a major focus on researching and requesting contractually allowed billable items, managing employee incentives and various projects or assignments as needed for client support. The selected individual must be available to work from the Minneapolis office and will be responsible for ensuring that all tasks are completed accurately and delivered with high quality and in a timely manner.

Responsibilities

• Review new jobs and submit request for client approval and maintain a tracker for all approved items
• Track all activity and submit weekly / monthly reports to the VP of operations
• Assist in developing weekly and monthly operational reports for the client
• Understand the nature of shift operations and scheduling for a 24x7 operation
• Provide Administrative support in resolving problems as directed by the Regional Manager
• Become familiar with Salesforce and use to submit cases as needed
• Reconcile expense reports for company credit card(s)
• Prepare correspondence, reports, special projects, and spreadsheets as required
• Must respond quickly to phone calls and emails
• Availability must be flexible; irregular schedules may be required from time to time

Qualifications

• Be able to maintain a high level of professionalism and respond in a calm and polite manner always
• Must be able to meet strict deadlines
• Must be able to maintain a high level of confidentiality
• High level of proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent organizational skills; detail oriented
• Strong interpersonal and communication skills, and a positive team player
• Salesforce experience preferred; however, training will be provided

Education and experience

• High School Diploma or GED
• Minimum of (2) years administrative prior support or related experience required
• They provide excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers