Administrative Manager (1334)

About the role

The Administrative Manager is an important member of our Retail team, providing general showroom and office support with a major focus on excellent client service and fostering a professional work environment. This role also involves coaching, training, and developing office staff.

Responsibilities

• Assist clients with their purchase, repair, or service concerns in a friendly and professional manner.
• Provide relief coverage on the sales floor and assist clients as needed.
• Coach, train, and develop office staff.
• Ensure office and management operations comply with Company Guidelines, Policies, and Procedures.
• Manage inventory control and reconciliation of physical inventories.
• Ensure sales transactions are processed according to company guidelines, and bank deposits are handled per policy.
• Oversee shipping and receiving of all merchandise and related paperwork.
• Reconcile and finalize payroll for posting.
• Oversee the repair department, ensuring repairs are completed in a timely manner.
• Assist sales professionals and the management team with their concerns and special requests.
• Answer phones in a polite, friendly manner and assist clients with their requests.
• Perform opening and closing procedures.
• Prepare all transfer requests correctly, manage shipping/receiving of merchandise, and maintain corresponding files for incoming and outgoing transfer packing slips.
• Ensure the store has all necessary supplies and materials.
• Prepare all packages for mailing and shipping.
• Provide support with general showroom/office maintenance.
• Perform other tasks and responsibilities assigned by management.

Requirements

• 3+ years of administrative experience, preferably in a retail operations environment.

Skills

• Strong client service and selling skills.
• Excellent interpersonal and communication skills (verbal and written).
• Detail-oriented with strong organizational skills.
• Ability to work effectively in a team environment.
• Ability to multitask in a fast-paced setting.