Administrative Director

About the role

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

The Administrative Services Director leads a broader administrative support function across multiple teams and offices, with responsibility for service delivery, manager effectiveness, team capacity, workflow coordination, and operational performance. The role drives consistency in support execution, strengthens leadership across administrative teams, and owns service governance, standards, and multi-site capacity planning to ensure consistent, high-quality delivery.

Responsibilities

• Lead administrative support delivery across multiple teams, offices, or service areas to ensure consistently high level of service execution and alignment to operational priorities
• Manage and develop manager-level and senior administrative talent, including coaching, performance management, and development planning
• Oversee staffing capacity, workload allocation, and resource balancing across administrative support teams to maintain service levels and responsiveness
• Set and reinforce service standards, workflow expectations, and operating practices across the broader administrative support function
• Partner with senior stakeholders to align administrative support delivery to business priorities, service expectations, and changing support needs
• Lead cross-team coordination to address escalated service, staffing, or stakeholder issues with broader operational impact
• Review service trends, team performance, and support capacity to identify risks, improvement opportunities, and operational priorities
• Drive implementation of process improvements, standardization efforts, and workflow enhancements across administrative support teams
• Coach managers in handling day-to-day team leadership, employee development, performance discussions, and workload management
• Support hiring decisions, succession planning, and broader team structure decisions across the administrative support function
• Establish consistent approaches to onboarding, training, and capability building across administrative teams
• Represent the administrative services function in cross-functional discussions related to service delivery, team effectiveness, and operational improvements
• Cultivate a