Administrative & Customer Support Coordinator

About the Role

This is a high-visibility opportunity to join a growing team in a role that offers variety, responsibility, and purpose. As part of a two-person team working closely with our Administrative & Customer Support Lead (ACSL), you will provide important support to Certco leadership, coordinate internal operations, support company events, and play a key role in delivering an excellent experience to our Certco Members. This position is ideal for someone looking to expand their knowledge of the company, work directly with leadership, and develop skills for future career opportunities.

Responsibilities

• Partner with the Administrative & Customer Support Lead as a primary liaison to the receptionist desk and provide support to the Director Team.
• Handle projects and tasks assigned by the Director Team, including assisting with board meetings and preparation of shareholder materials.
• Support retailer-facing events, including retailer summits, forums, and other company events, as well as key company events like Food Shows. Maintain relationships with event partners and hotels.
• Assist with tracking, organizing, and verifying documents to support regulatory and procedural compliance.
• Manage and update Standard Operating Procedures (SOPs).
• Maintain confidentiality of information related to executives, board members, and shareholders.
• Process select vendor invoices and assist with company events, retirement celebrations, and special occasions (e.g., births, deaths, hospital stays, grand openings).
• Enhance the Certco Member experience by building relationships with Members, supporting Special Ad Offers, and addressing transportation and warehouse questions.
• Take ownership of Member calls and follow through to ensure the expected Certco response is achieved.
• Work with internal departments to resolve customer questions and concerns.
• Answer phones, manage door access, and provide a welcoming, professional experience for visitors.
• Coordinate daily front desk activities, including sorting, preparing, filing, and distributing internal and truck mail.
• Coordinate mailing of invoices and organizational documents.
• Monitor supplies for upstairs breakrooms and bathrooms and help maintain a clean and welcoming environment.
• Maintain Emergency Procedures and Attendance listings.
• Assist with lunch orders, setup, and cleanup for company events.
• Perform other duties as assigned by management.

Requirements

• Previous experience as an Executive Assistant, Receptionist, Administrative Coordinator, or in a similar role preferred.
• Professional demeanor with the ability to handle confidential information with discretion.
• Excellent communication, proofreading, and organizational skills.
• Strong attention to detail and ability to manage multiple priorities in a dynamic environment.
• Proactive, problem-solving mindset with a willingness to adapt to changing needs.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and ability to learn Certco’s internal systems and processes.
• Strong teamwork mentality and willingness to pitch in wherever needed.
• Regular attendance and compliance with the Company Attendance Policy.

Work Environment

This is an on-site position as part of a two-person team that collaborates closely to support the Director team and broader organization. Teamwork, communication, and a flexible, “pitch-in” attitude are essential for success. The role requires handling sensitive and confidential information with the utmost discretion and professionalism.

Schedule

Monday - Friday, 7:30 AM - 4:00 PM.

Why Join Certco

This role offers a unique opportunity to work closely with Certco leadership while interacting with employees, Members, vendors, retailers, and visitors. You’ll gain exposure to multiple areas of the company, including leadership, customer service, events, operations, and compliance. For current Certco employees, this is a chance to expand your skill set, increase visibility, and take on responsibilities that support the growth of our Customer Support function. Certco is committed to developing our people and providing opportunities for career growth.