Administrative & Customer Service Assistant

About the role

CMHWorks is seeking an organized, dependable, and motivated Administrative & Customer Service Assistant to join our growing team. This entry‑level, part‑time position offers a defined growth path and the chance to work closely with company leadership supporting Sales, Operations, Recruiting, and Marketing teams. The role is ideal for someone early in their career who enjoys variety, staying organized, helping others, and learning how a growing business operates.

Responsibilities

• Administrative & Customer Service Support: Provide day‑to‑day administrative support to company leadership; organize customer and prospect information, maintain CRM records, and assist with sales‑related administrative tasks; organize and maintain electronic files, company documents, and shared resources; track assigned tasks and follow up to keep projects moving forward; perform data entry and maintain accurate business records; help coordinate special projects and company initiatives; communicate professionally with clients, applicants, vendors, and team members.
• Recruiting & Human Resources Support: Post job openings, coordinate interviews, and communicate with applicants; prepare new‑hire documentation, schedule orientation sessions, and coordinate onboarding activities; maintain personnel files and HR documentation with confidentiality; assist with contractor performance‑review scheduling and related documentation; support staff‑engagement and retention initiatives; execute activities and processes that support recruitment, staffing, onboarding, and performance‑management efforts; maintain accurate staffing records, reports, and documentation.
• Marketing & Communications Support: Schedule and publish content across company communication channels; monitor social‑media platforms and respond to messages and comments promptly and professionally; compile basic website traffic, social‑media engagement, and marketing performance reports for leadership review; update website content and maintain online information; assist in creating newsletters, company announcements, presentations, and marketing materials; support email‑marketing campaigns and internal communications; maintain marketing assets, templates, and digital files; conduct research to support marketing initiatives and business‑development efforts.
• Operations Support: Coordinate meeting logistics, prepare agendas, and distribute meeting notes as requested; maintain company policies, forms, templates, and internal documentation; support company asset tracking and onboarding/off‑boarding logistics; document processes and procedures to improve organizational efficiency; provide administrative support for various operational projects.
• Perform other duties and special projects as assigned.

Requirements

• Must be legally authorized to work in the United States.
• Must successfully pass a criminal background check.

Qualifications

• Organized, dependable, and detail‑oriented.
• Friendly, professional, and customer‑service focused.
• Eager to learn and develop new skills.
• Comfortable managing multiple tasks and changing priorities.
• Self‑motivated and able to work independently while collaborating with a team.
• Excellent written and verbal communication skills.
• Adaptable in a growing and fast‑paced environment.

Required Skills

• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong attention to detail and accuracy.
• Strong organizational and time‑management skills.
• Ability to prioritize work and meet deadlines.
• Ability to work remotely while remaining organized, responsive, and accountable.

Preferred Qualifications

• Previous administrative, office support, customer service, internship, or coordinator experience.
• Experience using CRM software.
• Familiarity with social‑media platforms and basic content creation.
• Associate’s or Bachelor’s degree preferred, or an equivalent combination of education and experience.
• Physically located in, or willing to commute regularly to, Leesburg, VA (Loudoun County).

Why Join CMHWorks?

At CMHWorks, great careers are built through opportunity, mentorship, and continuous learning. This position serves as a launching point for professional growth while making a meaningful impact on a growing company. You’ll work alongside experienced leaders, gain exposure to multiple business areas, and develop valuable skills that prepare you for future advancement. As the company expands, you’ll have opportunities to take on new challenges, broaden responsibilities, and help shape the organization’s future.