Administrative Assistant - Customer Service

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Administrative Assistants fulfill a variety of responsibilities and administrative office support functions. They will provide a variety of support functions including announcing guests or visitors, taking payments, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Responsibilities of Position: Provides customer service to all walk-in customers, taking payments, general service/account questions, and communication of any necessary issues or changes to the Customer Service Manager/SupervisorAnswer phones promptly and courteously utilizing company proceduresReceives daily mail and internal correspondence for distributionAssists/processes monthly department auditsReceive and respond professionally and courteously to all customer inquiriesInquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc.Log and record information on customer accountsCreate and close work orders/interactions, as neededResolve customer account issues and adjust accounts accordingly with verification from management, when requiredWork special data entry projects with accuracy and complete in time to meet deadlinesAssist with arranging accommodations for meetings (lunch, room setup, etc.), provide guidance to applicants, and provide general information to any walk-in customersPerform tasks in a safe manner in compliance with all local, state, and federal regulations and company policiesPerform other duties as needed Skills & Abilities Needed for Position: Excellent verbal & written communication skills. English/Spanish bilingual preferredComputer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.Always presents and maintains a professional appearance and demeanorAbility to handle a heavy call volume in a professional and efficient mannerMust be organized and detail-oriented with the ability to multi taskProven analytical/problem-solving skills for the customer and the companyExcellent customer service and data entry skillsEfficient and effective work habits to work both independently and as a team, meeting, and exceeding call center standardsAbility to identify the root cause of issues, make decisions, and provide solutionsAbility to react well under pressure and treat others with respect Experience & Knowledge Needed for Position: Waste industry experience, a plusExcellent knowledge of office functions2+ years clerical or customer service experience preferred Physical Requirements in a Regular Workday: Rarely lifting/carrying/pushing/pulling a max of 100 lbsContinuously working insideRarely working in areas of dust, odors, mist, gases, and other airborne matterRarely stooping/kneeling/crouching/crawlingRarely climbing and/or balancingContinuously sitting; occasionally standing/walking Additional Working Conditions/Aspects: Ability to work flexible hours; expected to work nights and weekends as neededAbility to work overtime, weekends, and/or holidaysLegally eligible to work in the United StatesValid driver’s license (if applicable)Must successfully complete pre-employment testingMust be able to read and speak the English language This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.