Administrative Coordinator, Clinical

About the role

This is a remote, full-time position based within the United States, offering the flexibility to telecommute from any location within the country. The role involves supporting healthcare operations by drafting notices of authorization (NOA) and notices of eligibility (NOE), making outbound calls to clients and customers, and ensuring compliance with regulatory and client-specific requirements. The position requires working Tuesday through Saturday, with shifts scheduled between 10:00 am and 7:00 pm CST, and may include occasional overtime based on business needs. Employees will undergo a 12-week paid training program tailored to their schedules, preparing them to meet productivity, quality, and adherence standards.

Responsibilities

• Draft NOA and NOE letters for government and commercial clients, ensuring accuracy and compliance
• Make outbound calls to clients’ customers to initiate letter retrieval and follow-up
• Adhere to client, regulatory, and accreditation standards in documentation and communication
• Identify appropriate letter templates based on case services and actions
• Consistently meet productivity, adherence, and quality benchmarks
• Demonstrate product knowledge to effectively support client needs
• Perform other duties as assigned by management to support team objectives

Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• Experience working with Microsoft Outlook, Word, and Excel
• Ability to learn new computer system applications
• Flexibility to work outside standard hours due to business needs
• Dedicated work area with privacy and security for handling sensitive documents
• Reliable high-speed internet connection (wired preferred) with minimum speeds of 25 Mbps download and 10-15 Mbps upload

Benefits

• Comprehensive health, dental, and vision insurance options
• Paid training and ongoing professional development opportunities
• Competitive hourly wages ranging from $18 to $32 based on experience and location
• Incentive and recognition programs
• Participation in 401(k) retirement savings plan with company contributions
• Equity stock purchase options
• Flexible work arrangements supporting work-life balance
• Paid time off and holiday benefits