Administrative Coordinator - Bilingual

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Captures and updates patient information in electronic health records.
• Coordinates patient files and ensures that proper documentation is in each file.
• Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
• Obtains authorizations for any medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
• Prepares charts for next day's appointments.
• Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.

Requirements

• 2+ years Ophthalmology experience or healthcare experience preferred
• High School Diploma or equivalent
• Desire to provide an exceptional patient experience

Qualifications

• Must have excellent communication skills
• Must be able to work independently and as part of a team
• Must be able to handle multiple tasks simultaneously
• Must be able to work flexible hours including evenings and weekends

Benefits

• Paid time off
• Health insurance
• 401(k) plan

Pay

USD $20.00/Hr.

Schedule

Flexible schedule to accommodate patient needs