Receptionist / Administrative Coordinator - Bilingual

About the role

Legacy Risk Solutions is a leading independent insurance agency platform headquartered in Gainesville, Georgia. Through its growing network of agency partners across the Southeast, Legacy provides commercial insurance, employee benefits, personal insurance, and risk management solutions to businesses and individuals. Built on a people-first culture rooted in integrity, growth, and partnership, Legacy combines local expertise with the strength and resources of a larger organization to deliver exceptional service and long-term success for clients, employees, and agency partners.

Responsibilities

• Greet and welcome visitors, clients, and guests while providing a positive first impression of Legacy Risk Solutions.
• Answer, screen, and direct incoming phone calls and respond to general inquiries via phone and email.
• Maintain a clean, organized, and professional reception area and common spaces.
• Receive, sort, scan, and distribute incoming mail and deliveries while processing outgoing mail.
• Print and mail invoices, certificates of insurance, auto ID cards, proposals, and policy books.
• Process Accounting, Licensing, and Contracts correspondence by scanning, routing, scheduling, and assigning tasks within the agency management system.
• Download, organize, and assign webmail and unassigned workflows in the agency management system.
• Maintain shared company calendars and assist with scheduling meetings and travel arrangements.
• Generate monthly production reports, quarterly sales scorecards, pivot tables, and ad hoc reporting as requested.
• Cook up company meetings, employee events, catering, and recognition activities including bereavement, retirement, and new baby celebrations.
• Order and maintain office and breakroom supplies while managing vendor orders as needed.
• Provide general administrative support including filing, copying, scanning, and other clerical duties.
• Support continuous process improvement initiatives and perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of administrative or receptionist experience.
• Bilingual (English/Spanish) required.
• Proficiency in Microsoft Office 365, including Outlook, Word, Excel, and Windows applications.
• Strong organizational skills with the ability to prioritize multiple tasks and consistently meet deadlines.
• Excellent verbal and written communication skills with a customer-focused mindset.
• High attention to detail and commitment to accuracy.
• Self-starter who works independently while collaborating effectively across departments.
• Demonstrated initiative, professionalism, and a willingness to take ownership of responsibilities.
• Experience with agency management systems (Applied Epic) is preferred but not required.
• Ability to maintain confidentiality while handling sensitive company information.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of administrative or receptionist experience.

Skills

• Microsoft Office 365 proficiency (Outlook, Word, Excel, Windows applications).
• Strong organizational and prioritization skills.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Self-starter with ability to work independently and collaborate effectively.
• Confidentiality and sensitivity to handling sensitive company information.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible Spending Account (FSA)
• Life insurance coverage
• Short-term and long-term disability coverage
• Accident and critical illness insurance options
• Generous Paid Time Off (PTO)

Pay

TBD

Schedule

TBD