Administrative Coordinator
Summary of Job
The Administrative Coordinator is responsible for overseeing the daily administrative operations of their designated program(s). This role includes managing office functions, supporting clinical and administrative teams, handling financial and billing processes, ensuring compliance with healthcare regulations, and maintaining efficient workflow within the department.
Essential Duties And Responsibilities
Greet and assist visitors when they arrive at the office.
Answer telephones, program reception, triage phones calls and gather pertinent information from callers to accurately log the data elements.Facilitates incoming referrals ensuring review and completeness for each referral.
Train administrative support staff such as Customer Service Specialist, Transportation Specialist, and any additional ensuring high performance and adherence to organizational policies.
Maintain staff schedule to ensure program coverage.
Aids in the onboarding and offboarding of new employees by coordinating the distribution and collection of keys, equipment and setting up appropriate workstations including finalizing equipment installation.
Prepare and process designated invoices and expense reports.
Maintain office supply inventory and coordinate with vendors for orders and repairs.
Oversee maintenance of office equipment, facility cleanliness, safety protocols, and ensuring compliance with health regulations and standards.
Serves as a point of contact concerning the vehicle fleet and operations for the organization. Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
Ensures compliance with all contractual, accreditation and funding requirements for service delivery, documentation, etc.
Cross Functional Collaboration: Assist the leadership team with special projects as needed, such as program expansions, grant reporting, or community outreach initiatives.
Specialties / Licenses Or Certifications
None specified.
Compliance & Risk Management
- Enter guest data in electronic health records (EHR) systems, ensuring accuracy and confidentiality of guest information.
- Track key/FOB control including overseeing all inquiries, tracking and inventory of keys/FOBs.
- Serves as a point of contact concerning the vehicle fleet and operations for the organization.
- Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
- Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
- Ensures compliance with all contractual, accreditation and funding requirements for service delivery, documentation, etc.
Physical Demands
- May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers.
- Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses.
- May be required to lift up to twenty (20) pounds.
Work Environment
- May work in an office environment or behavioral health facility.
- May have contact with individuals who are agitated and/or confused.
- Work may include travel throughout the geographic region.
Job Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Licenses
- High school diploma or equivalent.
- Minimum of one (1) years of full-time behavioral health experience.
- Minimum of one (1) years of supervisory experience preferred.
Skills
- Basic computer skills.
- Effective communication skills.
- Must be able to pass de-escalation training, as defined by state requirements.
- Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
Driving Requirements
- If driving is required for this position, must meet all requirements outlined in Recovery Innovations driving policy.
- If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.
Miscellaneous Requirement(s)
- Travel required based on business need.
- Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement.
- Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
- We are a Second-Chance Employer.
- Must be able to pass a seven-year background check.
- Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
- Must be able to obtain designated fingerprinting clearance in applicable states.
- Must be able to pass education verification check.
- Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).
- A Direct Service Competency Checklist must be completed as part of the new hire onboarding process.